Job Abstract

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to

meet human needs in His name without discrimination.

Position Summary

The Housing Case Manager is a high demand position that provides holistic, strength based, harm reduction case- management services specializing in housing to include, but not limited to: removing barriers in order to become housing ready, assisting guests with making appointments, coordination of gathering housing documents, developing a housing plan, creating a budget in order to save towards moving into sustainable housing, assistance with linking guests to on- site and off-site resources, assistance with applying for housing, assistance with locating housing, housing advocacy, assists with coordinating guest move out of shelter into housing. The Housing Case Manager searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services. The Housing Case Manager participates in weekly Coordinated Entry System (CES) housing match

meetings to provide guest updates on individuals being discussed during meeting.

The Supervisor must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as perform other assigned duties as directed.

Specific Duties/Responsibilities

Case Management:

• Provide holistic, strength-based, harm-reduction-focused case management in a timely, efficient, and effective manner.
• Maintain an active caseload.
• Work with guests to remove barriers that hinder their focus on housing.
• Develop individualized case plans with each guest and conduct needs assessments to ensure appropriate services are offered.
• Meet with guests on case load bi-weekly.
• Maintain caseload tracking system up to date.
• Ensure guest case notes are entered weekly within internal and external databases.
• Assist guests with obtaining documents needed for housing.
• Schedule and facilitate weekly life skills groups related to housing needs, such as budgeting, being a good tenant, living independently, and providing information on various housing programs.
• Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.

Housing Navigation:

• Develop an individualized guest-centered housing plan.
• Conduct bungalow/bed space visits to maintain guest engagement.
• Research and visit various housing options that cater to low-income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
• Maintain a list of current housing vacancies including but not limited to; low-income apartments, VASH and Section 8 opportunities, room for rent, room and board and local sober living homes.
• Assists guests in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies.
• Meet with guests on your case load bi-weekly.
• Create an exit plan with each guest and coordinate guest move out into housing.
• Assist in facilitating training to new hires, interns and volunteers as needed.
• Allow new hires, interns, and volunteers to shadow you and provide site and daily duties overview as it relates to your role.

Record Keeping:

• Maintain proper documentation including copies of housing documents, guest goals, monthly reporting, and guest physical files.

PAY RANGE: $24.00-$26.00

Leadership Core Competencies

Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Continuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• BSW or equivalent degree (preferred).
• Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
• 1-year experience with HMIS (preferred).

Skills, Knowledge & Abilities

• Driving Test and clean MVR check.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and guests.
• Able to function in a fast-paced, frequently changing environment and be adaptable.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize work and meet deadlines.
• Experience with tenant/landlord relationships.
• Must be in good physical health and mental health, capable of meeting the demand of the position.
• Must model professionalism and time management skills.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for guest file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.