The Assistant Manager of the Decor Department contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in Decor Department operating procedures and support mentorship of the associate team. Role Responsibilities Customer Experience. Leads by example in cultivating Terrain's four promises: to welcome, to inspire, to inform and to appreciate our customer. Shares decor product knowledge, new arrivals,... more details
Terrain Assistant Manager - Decor
LocationUS-CT-Westport
ID2024-8170
Job Family
Stores
Employee Type
Regular
Position Type
Full-Time
Location
This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States
Role Summary
The Assistant Manager of the Decor Department contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in Decor Department operating procedures and support mentorship of the associate team.
Role Responsibilities
Customer Experience
Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
Shares decor product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
Collaborates with the leadership team and Artisans on the creation of an engaging visual experience that appeals to the customer
Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership + Team Management
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customer
Supports team development with new hire onboarding and continued education of the team through cross training of multiple departments
Provides timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire onboarding and development to protect the employee experience
Visual + Business Operations
Supports daily operating processes such as opening and closing?procedures, omni and shipment processes, and helping with facilities or IT issues
Assists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships
Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
Provides insights related to the customer and employee experience and communicates feedback to the Shop or Store Manager
Role Qualifications
Terrain brand fan
2+ years leadership experience
Knowledge of home décor trends & gardening
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
Starting from USD $22.00/Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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