As one of the fastest growing entities of 1-800-Flowers, we at Cheryl's Cookies Retail Locations pride ourselves not only on our ability to serve, please, and retain our customer base by providing first class, face to face customer service, but also by developing great working relationships with our fellow associates, loyal customer base, and corporate employees. Here at Cheryl's Cookies customers get to know us by name, fellow associates become fast friends, and the managers are here to help an... more details
Position Summary-
As one of the fastest growing entities of 1-800-Flowers, we at Cheryl’s Cookies Retail Locations pride ourselves not only on our ability to serve, please, and retain our customer base by providing first class, face to face customer service, but also by developing great working relationships with our fellow associates, loyal customer base, and corporate employees. Here at Cheryl’s Cookies customers get to know us by name, fellow associates become fast friends, and the managers are here to help and support your goals. Correct and in-detail training is priority. Consistent check-ins and on the spot coaching create a low stress, high functioning environment for our associates to learn and thrive in. This position is your 1st steppingstone to our inner circle of Retail Management. Join our Team and Welcome to the Cheryl’s Family. Never was going to work such a sweet experience.
Position Responsibilities-
Greeting & interacting with all types of customers
Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
Asking open-ended questions while conversing with the customers so you can learn what their needs are
Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
Going above and beyond the service expectations of the customers during every interaction
Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
Thanking the customer for their purchase no matter how small
Taking orders correctly & completely in person & over the phone, including Large Client Orders.
Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.
Position Requirements-
Required:
Excellent Customer Service Skills
Reliable Transportation
Positive Attitude and Disposition
Legible Handwriting Skills
Ability to be on your feet at least 8hrs at a time
Lift at least 25lbs
Adaptability
Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
Must be comfortable being in and running the store solo on occasion
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