Job Abstract

Requisition ID

2024-25505

Job Locations

US-LA-New Orleans

Position Type

Regular Full-Time

Category

Claims

Business Unit

BUS_TPA US

Under direct supervision, performs a variety of claim clerical support duties for the Service Center or for the Claim Office.

• Matches proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
• Types a variety of material such as letters, benefit notices, or memorandums for medical appointment, attorneys, or external clients.
• Performs control operator functions for various Service Center or Claim Office data systems.
• Retrieves and/or re-files items from central storage facility and maintains accurate records of file activity.
• Receives dock and messenger service deliveries and verifies accuracy of delivered material.
• Prepares outgoing mail for shipment which includes the necessary attachments, wrapping, and sealing. This will include shipping/receiving computer equipment.
• Performs a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sort/preparing files, and data entry.
• Assists in updating jurisdictional notices and manuals used in the office.
• Pulls files from storage for in-house state audits.
• Prepares files in electronic form for state audits (payment history, file notes, and gathering medical reports).
• Contacts agents and insured on routine claims to obtain coverage information or obtains through the various systems.
• Issues payments, requests wage information for the adjusters, orders surveillance, and completes medical calls to obtain the current work status.
• Schedules medical appointments and sends all appropriate correspondence relating to that appointment.
• Performs other related work as required or requested.
• Upholds the Crawford Code of Conduct

• 5 yrs’ minimum experience in the claims/liability environment or the equivalent, demonstrating a basic knowledge of computer operations and of claim file systems and procedures.
• Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
• High school diploma or GED; or the equivalent in related work experience.
• Proficient in the Microsoft suite of products and like systems.
• Must be capable of working in a fast paced environment
• Must be flexible, adaptable, and have excellent multi-tasking skills
• Must be technically proficient.
• Excellent oral and written communication skills are essential.

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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