Job Abstract

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

Verint’s Principal Architect, Data architects, designs and implements cloud-based multi-tenant data solutions, driving innovation and leveraging the power of cloud-native architecture.

Principal Duties and Essential Responsibilities:

· Drive cloud-native architecture and implement best practices for software development

· Utilize expertise and broad development experience to provide technical leadership to development team members

· Drive the technical architecture, design and development of various data solutions

· Drive continuous integration and delivery of product using test-driven product development

· Effectively communicate designs and architectures at levels appropriate for different target audiences

· Maintain a forward-thinking approach with an awareness of new technologies available

· Apply service-oriented architecture (SOA) and Microservices disciplines to architect highly available and scalable data services

· Champion the most complex technical initiatives for the organization

· Ensure teams adhere to the design and specifications outlined in the architectural vision and more importantly the product goals

· Research and implement best practices frameworks/capability models that will control costs, provide higher quality, and/or increase predictability of service delivery

Minimum Requirements:

· Bachelor’s degree in Computer Science, Software Engineering, or related Engineering or Technology degree program

· 12 years of experience in software design and development using multiple technology stacks

· Experience with Cloud-native architecture and data pipelines using Docker, Kubernetes, Terraform, Apache Kafka, Zookeeper, Redis, or similar technologies

· Experience with relational and NoSQL databases (Postgres, Dynamo and others)

· Experience with developing multi-tenant SaaS application in AWS cloud

· Strong technical, analytical and troubleshooting skills

· Experience with Agile and DevOps methodologies

· Experience with Linux operating system

· Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

· Demonstrated experience working efficiently across multiple teams with minimal supervision with a willingness and ability to take action independently

Preferred Requirements:

· Familiarity with contact center operations and technology

· Ability to utilize third-party documentation as the sole information source to design and develop solutions for third-party products

· Proven organizational skills, time management skills, and project leadership skills

· Excellent written and verbal communication skills

· Ability to prioritize and delegate tasks across team boundaries and/or for geographically dispersed teams

· Experience with large-scale software development projects

· Ability to communicate and explain technical concepts to a broad audience, which may include individuals with varying levels of technical knowledge and with different business perspectives

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