The Product Implementation team is responsible for the overall implementation of complex groups for our Core and Premier lines of business and the requirements management of new capabilities resulting from those implementations. The Senior Program Manager will report to the Director. In this role you will be the point of contact and intake for various product processes ensuring the proper level of detail is initially ascertained, provide assessment of requests, and ensure appropriate department ... more details
Your Role
The Product Implementation team is responsible for the overall implementation of complex groups for our Core and Premier lines of business and the requirements management of new capabilities resulting from those implementations. The Senior Program Manager will report to the Director. In this role you will be the point of contact and intake for various product processes ensuring the proper level of detail is initially ascertained, provide assessment of requests, and ensure appropriate department personnel are engaged. The Program Manager will also care for requests end to end, manage communication, provide dashboard/status reporting, project priorities, and documentation of requests and solutions.
Your Work
In this role, you will:
Direct small-scale, complex programs/projects that may involve multiple internal and external stakeholders
Manage the development and implementation of process of company's projects involving departmental or cross-functional teams focused on delivery of new or existing internal/external programs and/or products
Develop the program, integrated program plan, resource plan, contingency plan, and related project management artifacts
Validate financial forecasts and provide on-going reconciliation of resources and other related program expenditures
Define and track program milestones while developing, maintaining, and reporting on an overall integrated delivery plan
Be a trusted adviser to Product leadership, senior managers, PMs, and key stakeholders; serving as Product Subject Matter Expert (SME) ensuring appropriate processes are utilized, stakeholders are informed, and appropriate Product points of contact are engaged
Facilitation of various types of meetings involving key stakeholders, leadership, and SMEs from across the enterprise; driving to desired outcomes, presenting findings and strategic recommendations
Manage risks to implementation and agree on appropriate actions to mitigate/control ensuring strong governance is fully embedded with goals of urgent resolution and escalating promptly. Regularly review risk assessment with Product Leads, Senior Managers, Sales, and Implementation Teams and/or PMs
Provide timely, accurate, and consistent reporting of requests by volume/type/status
In an ever-changing environment, ensures process workflows and DLPs are always accurate and updated engaging MOC where needed
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