As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position includes a rewarding compensation and benefits package: >Insert Hourly rateinsert annual rate calculation Overtime hours are compensated at 1.5 times your ... more details
As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
This position includes a rewarding compensation and benefits package:
<Insert Hourly rate> an hour as your base pay (equals <insert annual rate calculation> annually for full time employees)
Overtime hours are compensated at 1.5 times your hourly rate
Includes full range of medical, dental, vision, 401K benefits offerings
Uncapped monthly sales incentives with an average monthly range of <insert monthly range based on location>
Expected total average earnings: <insert annual range calculations based on location> (first year)
Potential for top sellers to make over $100K annually
The key responsibilities and accountabilities are:
Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
Personally, welcome customers using with a pleasant greeting and answer questions in a friendly manner.
Resolve customer issues and concerns tactfully, using effective customer service techniques
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
Achieve personal sales goals while supporting the goals of the team
Answer questions and provide directions in a courteous and expeditious manner.
Operate within the areas of rental counter, gold choice, and exit gate at the location
Aid in vehicle selection and upgrade
Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental
Qualify and process customer rentals with accuracy and attention to detail
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
Keep work area organized and free of clutter.
Professional Experience:
1- 2 years customer service and/or sales experience required.
Basic Qualifications:
Passion for customer service and attention to detail – Goes the extra mile
Proven strong sales and closing skills and the ability to sell in a friendly, engaging manner
A minimum of one year of sales or customer experience in a high volume or service-oriented environment
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Must be able to:
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team.
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
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