The Environmental Health & Safety Coordinator - Remediation Services is responsible for the daily coordination of maintenance service work related to Property Damage Projects while ensuring resident satisfaction. This role will synchronize the remediation process between Project Managers, Onsite teams, Vendors and Residents; communicating mission-critical information and follow-up in a timely manner to assist customers with challenges, escalated concerns and questions. Collaborates with various roles within the company as well as vendors to ensure work is completed effectively and efficiently with the customer experience in mind.
- Manages the remediation and rebuild workflows effectively via Salesforce Cases and Work Orders
- Identifies and escalates priority issues to the appropriate departments in a timely manner to mitigate risk to the organization.
- Addresses resident-related concerns and escalations as they arise during remediation work; documenting and tracking through to resolution while projecting the organizations’ image professionally through various communication channels.
- Seeks out opportunities to increase efficiency and is proactive in anticipating needs aimed at creating positive customer interactions to make residents’ Irvine Company experience of the highest quality.
- Maintains a comprehensive understanding of the remediation and rebuild work structures. Utilizes resources and keeps up to date on policies and processes to provide accurate and detailed information on our apartment communities.
- Confirms, schedules, and follows up on all remediation project service milestones and coordinates both relocation and return to home events with Residents and onsite teams. Communicates project progress, delays, and work completion effectively to Residents, Resident Services and Maintenance teams to inspire trust and reliability.
- Other duties as assigned.
Minimum Qualifications / Other Expectations:
- High School Diploma or equivalent work experience..
- Two years customer service experience; industry on site experience preferred
- Schedule may require work on weekends and some holidays.
- Regular, consistent and timely attendance required
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
- Ability to manage multiple priorities with an attention to speed, detail and quality
- Salesforce, Google Suite
Compensation:
Base Pay Range: $25.72 - $32.21
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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