Job Abstract

HCAM offers diverse connection and coordination services for individuals and families across Maryland through various programs. HCAM’s Care Coordination Program (CCP) provides short-term care coordination services to Baltimore City residents who are eligible for Medicaid benefits and need help accessing services.

The Bilingual Care Coordination Associate serves as a part of CCP's team by providing education and reinforcement about Medicaid benefits and system navigation, assistance with addressing barriers to healthcare and linkage to their HealthChoice Managed Care Organization, Primary Care Provider and Specialty care to the Spanish speaking population in the region. The Bilingual Care Coordination Associate will be responsible for reducing the language barrier for the Latinex community, connect them with valuable resources to support living in Baltimore where English is a second language.

Essential Duties

• Home and telephone assessments conducted to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, lead screenings and immunizations.
• Assessment, triage and referral of pregnant women and infants to Baltimore City Home Visiting Programs for long term case management services.
• Health education provided regarding prenatal care, newborn care, EPSDT guidelines, chronic disease management, preventive health screenings, dental care, and mental health services.
• Assistance with the removal of barriers to healthcare including housing, addiction treatment, domestic violence services, Energy Assistance, emergency funds, Medical Assistance Transportation.
• Educate on access to low-cost/ no-cost health care services in Baltimore City as well as linkage to all the Maryland Medical Programs (MCHP, MAF, and the Maryland Family Planning Program).

Qualifications:

• Speaks fluent Spanish and English
• Bachelor’s Degree in a related area preferred.
• Relevant experience providing services to pregnant women and/or infants, adults with chronic health conditions; preferably in a public health/community setting

Knowledge, Skills And Abilities:

• Strong computer literacy skills, specifically with MS Word, Excel, Outlook, and SharePoint (365).

• Organizational skills with the ability to meet a demanding workload
• Excellent oral and written interpersonal and communication skills required
• Problem solving skills
• Proven ability to work efficiently and meet deadlines

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The ideal candidate must be able to: 

• Ambulate 3 blocks or more. 
• Sit for extended periods. 
• Lift at least 15 lbs. 

Safety & Health Responsibilities 

HCAM is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, clients served, volunteers and visitors and has developed safety, security and occupational health policies, practices, and standards. As part of this commitment, all employees are required to:

• Adhere to all local, state, and federal safety and environmental codes, ordinances, standards, and laws.
• Adhere to all organizational safety plans, policies, practices, and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions.
• Participate in mandatory or available safety training.

Work Environment 

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise. 

Hybrid work environment- a flexible work model allowing employees to work a blended schedule at remote and in-office locations.

Our Culture

The organization is dedicated to fostering diversity, equity, and inclusion in its commitment to support employees and the community served.