Job Abstract

Under general direction, to plan, organize, direct and control the activities and/or staff of a very large County program.

This Program Manager III position leads the 50 person strong Staff Development & Training (SD&T) unit of the Social Services Agency (SSA). SD&T is tasked with creating onboarding training experiences for new employees along with other ongoing professional development opportunities. This position plays a critical role in ensuring that local, state and federal training mandates for SSA staff are met, and coordinating with SSA Departments to develop and design strategies for skills acquisition and knowledge tailored specifically to Departments’ needs. This role will lead the development and implementation of the long-term vision for SD&T as well as maintaining a thriving workplace culture. This role is also instrumental in ensuring that SD&T staff continue growing their own professional skills and competencies, including knowledge of how to embed principles of racial equity and social justice into the training framework.

In addition to the employment standards, candidates must have experience in the following:

• Education, Adult Education, or the Learning & Development industry
• Change management
• Leadership and transformational change

• Plans, organizes and directs a County program that provides direct service to the public or other agencies;
  
• Handles complex coordination between County, local and State resources;
  
• Prepares staff reports and comprehensive detailed plans with Countywide impact;
  
• Works closely with cross departmental staff at all levels of the organization;
  
• Determines program objectives in light of established goals;
  
• Develops strategies to achieve objectives;
  
• Establishes program priorities;
  
• Formulates and implements policies, plans and procedures for carrying out functions of the program;
  
• Defines personnel resource needs and allocates them as required to reach program objectives;
  
• Selects and hires staff and ensures the orientation, training and development of program staff;
  
• Directs and evaluates the work of subordinate staff;
  
• Establishes an appropriate organizational structure and delineates working level and relationships of personnel to carry out the program's activities;
  
• Determines budgetary requirements to maintain the program;
  
• Makes recommendations on the annual budget and may present the program's budget to the Board of Supervisors;
  
• Is responsible for determining program funding needs and obtaining available outside funding when necessary through grants and/or contracts;
  
• Is responsible for the implementation, control, monitoring and evaluation of provided services to ensure compliance with terms of received grants and contracts;
  
• Maintains liaison relationships and represents the program in contacts with public and private agencies and concerned community groups and organizations;
  
• Prepares reports and correspondence;
  
• Keeps abreast of new trends and developments related to the program's activities;
  
• Provides assistance and advice to advisory and planning boards, commissions, task forces and other special groups as required;
  
• May prepare and make presentations to staff, boards, commissions, and external groups;
  
• May provide ongoing statistical reports;
  
• May be assigned as a Disaster Service Worker, as required;
  
• And performs related duties as required.

Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities.

Training and Experience Note: The required knowledge and abilities are typically attained through training and experience equivalent to possession of a Bachelor's degree. Relevant experience can substitute for education on a year-for-year basis. Relevant experience includes experience performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing.

1. it is an absolute necessity for the successful operation of the program;
2. that the Program Manager will be held accountable for this specialized knowledge; and
3. that subordinate program staff will not be able to provide the subject matter expertise that is required.

• Program development and evaluation;
  
• Techniques of organizing and motivating groups;
  
• Personnel management techniques;
  
• Methods of administrative problem solving;
  
• Principles of organization and administrative, fiscal and program management; principles of employee supervision, training and development;
  
• Community and agency consultation methods and procedures;
  
• Computer applications, including but not limited to: word processing, spreadsheets, data base management software, presentation and electronic mail software.

• Plan, organize, control and evaluate a public service program;
  
• Manage initiatives, collect and analyze data for the purpose of evaluating services and or programs;
  
• Plan and assign workloads clearly and effectively;
  
• Train, develop and motivate staff;
  
• Deal effectively with a variety of government and community officials;
  
• Speak effectively in public;
  
• Integrate the activities of a program to attain program goals;
  
• Prepare and review reports;
  
• Develop and recommend effective courses of action;
  
• Develop and effectively utilize all available resources;
  
• Establish and maintain program's objectives, priorities and policies;
  
• Consult with and advise top administrator on the activities and status of the program;
  
• Develop short and long range budget plans that accurately reflect program needs. May require the ability to apply the tools of a specialty subject area.