Job Abstract

Job ID

2024-2917

Location

US-CA-San Diego

Category

Service

Type

Regular Full-Time

Location : Name

Hawthorne - Rancho Bernardo

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led the equipment industry for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Condition Monitoring Analyst position!

Here is some of what you’ll do…

POSITION SUMMARY:

Works closely with Product Support and Service departments to support various corporate initiatives around equipment condition.

ESSENTIAL FUNCTIONS:

1. Analyzes equipment data to make qualified, accurate, and relevant recommendations based on customer requirements.
2. Monitors VisionLink for alerts, events, and equipment status.
3. Communicates relevant equipment status to other business units and customers as needed.
4. Creates and distributes reports including monthly fleet status reports to customers and other business units as needed
5. Tracks and reports VisionLink alerts and events to customers and Product Support Sales Reps (PSSRs) based on customer requirements.
6. Monitors and tracks fluid analysis results (oil and other fluids) and provides recommendations.
7. Interacts with customers and provides details on various solutions that we offer (PartStore, SIS WEB)
8. Builds collaborative relationships with Service, Sales, Marketing, IT, Parts, and Product Support personnel to collect information needs and functional requirements.
9. Maintains technical knowledge by attending educational workshops and reviewing technical publications.
10. Performs and supports various other duties and projects as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Must have a high school diploma or equivalent
2. Two to five years of experience and/or training; or equivalent combination of education and experience.
3. DBS and/or AS400 experience preferred.
4. Bachelor’s Degree in Business Administration or equivalent preferred.
5. Product knowledge in Caterpillar and associated product lines preferred.
6. Must have a valid California Class C Driver’s License with a clean record.
7. Ability to communicate professionally and clearly, both verbally and in writing.
8. Ability to multi-task and establish priorities.
9. Above average knowledge of Microsoft Office Suite including Word and Excel.
10. Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
11. Ability to maintain organization in a changing environment.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Works with hands.
3. Lifting: May lift up to 25 lbs.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Reads computer screens and paperwork.
8. Talking: Communications via telecommunications and in person.
9. Sitting: Sits at desk. Sits for long periods of time.
10. Climbing: Climb on and off earthmoving machines/engines.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

Here’s what we Offer…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $28 to $40 per hour

ACCOMMODATIONS:

Reasonable accommodations for essential functions of the position will be considered.

Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D