Provide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy. Assist guests with recommendations and information about local attractions, dining options, and hotel amenities. Collaborate with other departments to ensure seamless guest experiences. Maintain a clean and organized fron... more details
Front Desk Agent - Part time
ID2024-9844
Category
Administrative/Clerical
Position Type
Regular Part-Time
Property Description
The Margaritaville Hotel San Diego Gaslamp Quarter (previously Hotel Solamar) is the brand's first city-center location on the West Coast, and seamlessly blends the excitement of a metropolitan oasis with the carefree feeling of the islands. Located in the heart of the Gaslamp Quarter, just blocks from Petco Park and the San Diego Convention Center, Margaritaville features 235 guest rooms as well as signature Margaritaville food and beverage concepts.
LandShark Bar & Grill is our 3 meal restaurant with garage style doors opening to the corners of 6th and J St. Serving guest favorites like the signature LandShark burger, fish sandwiches, tacos, and fresh salads, LandShark puts a contemporary twist on classic American beach fare. Coastal-inspired menus, live music, and views of downtown San Diego complete the breezy beach bar vibe.
5 o’Clock Somewhere, the largest downtown rooftop pool space with a hip lounge and dining area boasting live entertainment 5-7 days a week. The venue features 168 seats – 18 at the bar, and 150 seats with tables. On the poolside, there will be 42 pool chairs, including day beds and cabanas.
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
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