Job Abstract

Job Summary

: Responsible for maintaining the general functions of the reception desk to include handling phone calls, scheduling appointments, and daily filing. Gathers essential information for the registration, discharge, filing of insurance, and collection of fees for services rendered to patients in the clinic area. Makes copies of information for the billing department. Will assist with routine courier runs to the hospital as needed. Must demonstrate knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. If certified as a Medical Assistant, may also be responsible for maintaining and assisting with charts and records, precerting, patient referrals, seating patients in exam rooms as needed, and assist with patient care such as basic vitals or point-ofcare testing. Ability to perform other job duties as assigned.

Performance Expectations:

ï‚· Demonstrates prompt and consistent communication with patients to accurately gather information, while maintaining quality patient care and upholding the We Care Philosophy.

ï‚· Demonstrates a working knowledge of office equipment to include computers, telephones, fax machines and copy machines.

ï‚· Demonstrates the ability to work well with others, as well as alone. Must be able to identify and resolve problems as they arise

. ï‚· Demonstrates the ability to work within both clinical and office environments.

ï‚· Follows all policies regarding clinic operations and patient care.

ï‚· Maintains a clean, orderly, safe environment for patients and personnel.

ï‚· Ensures patient rights and confidentiality of patient information.

ï‚· Makes accurate documentation in electronic medical record.

ï‚· Responds to patient communication in a timely manner. Must be able to enter complete detailed messages into Epic and direct messages to the appropriate employee. Identify messages which need prompt attention versus those messages that can be entered into Epic for a return phone call.

ï‚· Demonstrates aptitude with scheduling appointments and maintaining provider/ancillary schedules.

ï‚· Demonstrates aptitude with collections and registration of patient information by quickly catching and fixing any errors in patient registration, and by accurately collecting and posting all patient payments according to policy.

ï‚· Efficiently sorts and routes all external communications for clinical and management staff.

ï‚· Demonstrates appropriate behavior both at work and away from facility that will positively reflect on the profession as well as facility and organization.

ï‚· Adheres to and promotes the established values of the organization, i.e., We CARE, Language of Caring, safety, compliance standards, and all others.

Qualifications:

Education/Skills

High school graduation or GED required. Basic business and computer skills required. Associates Degree preferred.

Work Experience:

Six to twelve months experience, as a hospital receptionist or registration host/hostess in a clinic or an accredited hospital is desirable. Experience working with electronic health record preferred. EPIC experience highly recommended.

Mental Demands:

Must enjoy people and desire to assist doctors, patients, fellow employees, and hospital staff. Strong communication skills are essential. Must be cooperative with others, take orders, and follow directions. Must exercise a high degree of tact, poise, and patience in dealing with the public. Individual must have a high energy level and be capable of handling high-pressure situations both mentally and physically.