Job Abstract

SCBA Service Technicians are responsible for travelling to different locations to service SCBAs and related equipment of our customers. Customer service requests involve, but not limited to, addressing connections, disconnects, rereading SCBAs, checking for leaks, etc.

This position will service the following locations: Northeast MD, Eastern Shore MD, and Delaware (Pennsylvania and New Jersey travel is possible also). Local candidates highly preferred.

• Handles SCBA calibration and servicing of equipment for customers.
• Responsible for taking and recording SCBA testing results.
• Ensures proper inventory of SCBA-related equipment and parts; notifies parts of supplies needs as required.
• Maintains records of work performed and materials used by keeping up-to-date records on products, parts, serial number, ID numbers, etc.
• Submit paperwork for billing daily to Service Administrator and Service Manager.
• Works to solicit new customers.
• Maintain customer centric focus in regard to quality and efficiency.
• Ensure vehicle is kept clean and maintained.
• Completes daily vehicle inspections and reports any vehicle issues to the Service Manager in a timely manner.
• Practice safe driving & defensive driving habits.
• Establish good working relationships with vendors, team members, and customers.
• Ensures compliance with all federal, state, and local requirements.
• Complies with all Witmer Public Safety Group Policies and Procedures.
• Performs other duties or projects assigned by the management team.

• High School Diploma or GED required.
• Must be at least 21 years of age or older.
• Must have 2-3 years of mechanical experience.
• Valid drivers license and clean record.
• Ability to travel daily and work overtime as needed.
• Must be able to travel to multiple locations daily and work in varying environments.
• Good communication, interpersonal and customer service skills.
• Excellent time management, organizational and planning skills.
• Must be able to work independently and manage ones own workload.
• Proficient in Microsoft Office Products (Word/Excel/Outlook).
• Maintain reasoning capabilities; to cope with tight deadlines; changing priorities; handle stress and maintain mature problem-solving demeanor.
• Must be willing to complete mandatory training and maintain required certifications.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit/drive to extended periods. The employee is frequently required to stand; walk;, use hands to lift, more, carry boxes/products; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Position will use hand carts, pallet jacks, and computer. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. While performing the duties of this job, the employee is exposed to moving mechanical parts and fumes. The noise level in the work environment is usually moderate. However, on some instances this job may require work in areas where ear protection is necessary.