Employees in this role perform home energy assessments and provide a customized energy management plan that provides specific solutions to energy-related issues and promotes products and services through a consultative sales process. This role maintains extensive knowledge of technical products ranging from rooftop solar, electric vehicles and complex HVAC systems, etc. to provide energy efficiency programs and recommendations. This role, through insights and expertise, will influence customers ... more details
Requisition ID: 80297
Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!
Position Specific Description
Florida Power & Light Company (FPL) is the largest rate regulated utility company in the United States serving more than five million customer accounts across the state of Florida. FPL is a subsidiary of NextEra Energy, Inc., headquartered in Juno Beach, FL, a clean energy company widely recognized for its efforts in sustainability, ethics and diversity.
Florida Power & Light Company’s Customer Solutions & Field Experience Department is seeking an Energy Solutions Specialist to join their team near the St Augustine area. The ideal candidate is bilingual in Spanish and has a Technical or two-year Associates degree.
This role is a gateway to several opportunities into our organization and we look forward to taking your career to the next level!
Employees in this role perform home energy assessments and provide a customized energy management plan that provides specific solutions to energy-related issues and promotes products and services through a consultative sales process. This role maintains extensive knowledge of technical products ranging from rooftop solar, electric vehicles and complex HVAC systems, etc. to provide energy efficiency programs and recommendations. This role, through insights and expertise, will influence customers to adopt beneficial products and services and is instrumental in enhancing the company's brand image as a sustainable-customer conscious organization. Employees also perform other technical and non-technical field activities that support the company's business objectives such as community engagement events, proactive customer outreach, and metering investigations.
Job Duties & Responsibilities
- Safely conduct onsite comprehensive energy audits and assessments while listening actively to customers' needs and concerns
- Educate customers on energy conservation practices while engaging customers to build a strong relationship and loyal customer base
- Analyze energy consumption data to identify patterns and inefficiencies while developing compelling sales pitches for energy products/services
- Recommend energy-efficient solutions and technologies while educating customers about products and service benefits
- Influence the implementation of energy-saving strategies, solutions, products, and/or services while personalizing the customer experience
- Create and provide a detailed energy assessment report while using effective story-telling to close any deals and product adoptions
- Conduct outreach and evaluate the impact of any energy-saving initiatives taken while cultivating brand loyalty, image, and advocacy
- Safely conduct reviews and install low-income weatherization measures while educating and gaining adoption for applicable products, services, and programs
- Promote products and services through other business partner initiatives while enhancing sales targets to drive growth
- Support and provide staffing for marketing and community events while educating customers about the value the company provides
- Performs other job-related duties as assigned
- High School Grad / GED
- Experience: 2+ years
- Valid Driver’s License (NON CDL)
- Associates Degree
- Technical Certifications/Trade Schools in areas like HVAC, Electrical, Plumbing, etc.
Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
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