As a Credit Representative, you will be responsible for collecting outstanding account receivables on residential accounts. Additionally, you will take incoming calls from our customers as well as making outbound customer calls. Above all, you will use your communication and active listening skills to provide customers with exceptional customer service. Your specific duties in this role will include: Handle inbound and outbound calls using dialer technology Respond to customer inquiries Negotiat... more details
Job Description
We are a leading home services provider, and due to our continued growth we are looking for knowledgeable and reliable individuals to serve as Credit Representatives. You will be responsible for collecting outstanding account receivables on residential accounts. You must have good negotiation skills as well as the ability to think outside the box in order to work out suitable payment arrangements.
We offer competitive compensation and benefits as well as overtime opportunities. You will also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!
Job Responsibilities
As a Credit Representative, you will be responsible for collecting outstanding account receivables on residential accounts. Additionally, you will take incoming calls from our customers as well as making outbound customer calls. Above all, you will use your communication and active listening skills to provide customers with exceptional customer service.
Your specific duties in this role will include:
- Handle inbound and outbound calls using dialer technology
- Respond to customer inquiries
- Negotiate payment arrangements with delinquent customers
- Perform follow up on delinquent active/cancelled accounts
- Take payment by check or credit card over the phone
- Update credit files on billing system
- Respond to customer inquiries and communicate with other departments through out the company to help solve the customers problems
Job Requirements:
As a Credit Representative, you must be pleasant, professional and possess the ability to function equally well in both a team environment and independently. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customer and co-workers.
Specific qualifications in this role will include:
- Excellent communication skills
- Ability to produce in a fast paced environment
- Knowledge of credit reports helpful but not required
- Must be able to work in a team environment as well as be able to resolve issues accurately and independently
- 1-2 years in a customer-facing role; prior experience in a customer service setting, preferred
- Pleasant people who can work under pressure; adaptable
- Ability to work well under pressure
- Strong troubleshooting abilities-Solid negotiating skills
Benefits
As a Credit Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us.
Build a rewarding career with an industry leader!
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace
