INTERNATIONAL:HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. WHAT WE OFFER YOU:At HUB we believe in investing in the futu... more details
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Paid Parental Leave
- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
- Great work/life balance, because that’s important for all of us!
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
SUMMARY:
This position leads and manages the operational functioning and development of the transactional personal lines department. Oversees the day-to-day functions of the department and assists with the operational and market facing duties of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Meets regional Operational standards as outlined by HUB Corporate.
- Manages service support supervisors and functions within the department.
- Interacts with insurance carriers regarding carrier contracts, commissions, and strategic direction.
- Stays abreast of insurance market changes, carrier appetite and underwriting guidelines.
- Champions communication of goals, vision, and procedures developed by the leadership teams
- Manages office environment and champions the creation and continuation of a culture of teamwork
- Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
- Provides recommendations for hiring and assists with new hire onboarding process
- Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed
- Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
- Directs employee workflow, workload and overall performance
- Provides feedback to management and employees about service structure to improve performance and productivity
- Coordinates time off within department or location to ensure service level and appropriate reporting of time off
- Assures client service standards are being met
- Creates and recommends new standards and any specialized processes or standards based on business needs
- Assists in monitoring expenses and adherence to budget numbers for location or department
- Conducts annual performance reviews for direct reports
- Answers clients/employees questions in a timely manner
- Answers phone inquiries and addresses problems
- Other duties as assigned
REQUIREMENTS:
- Ten years of experience in Personal Lines account management
- Five years of experience in setting operational procedures and department oversight, leading a staff of managers and representatives.
- Property and Casualty producer’s license required
- Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, GBA, RHU, REBC)
Department Business Operations
Required Experience: 7-10 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy
E-Verify Program
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