Job Abstract

Position Summary:

As a Service Technician 1, you are a multi-faceted maintenance professional providing quality service in a timely manner to our residents and community. Under the direct oversight of the Service Manager, this role is responsible for completing repairs in occupied apartment homes as well as executing repairs requested by the company. In addition, this role is responsible for conducting efficient daily maintenance tasks while increasing the asset value and integrity of each community you work at. You are able to work independently in all aspects of your role and at a consistent, quality pace. You are expected to complete the required number of work orders per day as determined by your Service Manager / Area Service Manager, depending on level of work order difficulty. A successful Service Technician 1 is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities:

• Perform service requests for residents daily and timely with moderate supervision and assistance
• Perform system repairs on electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc.
• Perform detailed work with carpentry, drywall repairs and interior/exterior painting, etc.
• Perform preventative maintenance as assigned
• Clean pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
• Perform daily grounds maintenance of the property including picking up and disposing of all trash, pet defecation removal, maintain pet waste stations, and sweeping walkways
• Participate in property improvements and preventive maintenance scheduled tasks, promptly
• Must utilize personal cell phone and specified apps as part of your daily role
• Must use personal vehicle to go between properties as assigned during work hours
• Must take part in the on-call rotation, as scheduled
• Willing and able to help Maintenance Technician team on unit turns when needed
• Ensure common areas and amenities are clean and maintained daily to Weidner’s quality standards
• Accompany vendors to vacant and/or occupied units, as needed
• Monitor supplies and maintain equipment
• Ensure maintenance shop/custodial area is clean, organized, and professionally presentable at all times
• Follow all company key logging and storing procedures
• Regular and effective communication with Service Manager, Area Service Manager and other teammates
• Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
• Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately

• 2-3 years maintenance experience required
• Solid mechanical aptitude required
• Able to lift and carry up to 80 pounds, climb ladders and climb multiple flights of stairs at a time
• Able to use appliance dolly, push/pull up to 200 pounds
• Able to work outdoors in all weather conditions
• Able to be on feet constantly for entire work shift, if applicable
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
• EPA certification desired
• Complete tasks in a safe and efficient manner
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
• Yardi and Paycom experience preferred; Willing and able to learn new software programs
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Ability to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Must have access to personal vehicle and/or reliable transportation, at all times
• Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work