Job Title: Commercial LOA Senior
Reports To: Senior Commercial Loan Officer or Commercial Loan Operations Manager
Direct Reports: N/A
Salary Grade: 7
SUMMARY
The Commercial LOA will play a critical role in the commercial lending process by collaborating with Commercial Relationship Managers (CRM) to support new and existing customers. The Commercial LOA will also collaborate with Commercial Loan Closers in facilitating a credit through the commercial process.
EDUCATION AND EXPERIENCE REQUIREMENTS
- High School Diploma or equivalent
- 5+ years of credit or customer service experience in the financial services industry
- Commercial loan experience preferred
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone and customer service skills
- Proficient in MS Office Suite, including Outlook, Word, and Excel
- Working knowledge of federal and state banking regulations
- Excellent customer service skills
- Attention to detail
- Strong problem solving and critical thinking skills without direct guidance
- Demonstrate strong organization and time management skills and the ability to balance competing priorities to meet multiple deadlines.
JOB FUNCTIONS
- Provide sales and administrative assistance to Commercial Relationship Managers (CRM) and other partners
- Support new and renewed loan production by collecting, ordering, and tracking information required for accurate risk assessment and underwriting:
- UCC searches
- Appraisals
- Environmental assessments
- Know Your Customer
- Survey
- Leases
- Organizational Documents
- Applicable insurance; hazard, flood, builder’s risk
- Beneficial Ownership
- OFAC
- Prepare written communication on behalf of the CRM to include commitment letters, term sheets, thank you notes, etc.
- Complete the Credit Lens Loan Worksheet, confirming agreement with final approval documents, to engage the Commercial Loan Closer
- Assist CRM by monitoring reporting and identifying where action needs to be taken, including but not limited to:
- Maturities
- Auto-Renew Letter of Credit
- Insurance
- Real Estate taxes
- Provide outstanding service and respond to requests from internal and external customers
- Collect customer financial statements, as required by the loan agreement, in a timely manner and load to Credit Lens
- Collaborate with CRM, Commercial Loan Closer, Underwriter, Doc Prep and/or outside counsel on loan closings; collect executed documents from CRM and submit
- Submit customer maintenance requests to Loan Operations for completion
- Transfer and assign notes
- Facilitate ongoing disbursement requests including coordination with Construction Administration
- Complete assigned Post-Close tasks in Credit Lens
- Manage WIP files
- Resolve critical and material exceptions as assigned
- Assist, mentor, and train other LOAs
- Participate in all required compliance training, as well as internal and external training programs, online training, meetings, or other education events as assigned by Loan Ops and Bank leadership.
- Adhere to Corporate policies and procedures as prescribed.
- Exemplify behaviors in alignment with the bank’s vision, mission, and culture; exhibit professionalism at all times.
- Provide world-class service to internal and external customers with a sense of urgency and positive attitude.
- Take ownership of other duties as assigned.
SUPERVISORY RESPONSIBILITY
NA
WORK ENVIRONMENT
Varies; will be located in local commercial banking offices
POSITION TYPE
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
TRAVEL
This position requires up to 10% travel.
OTHER
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
