Accounts Receivable Specialist Essential Functions Contact tenants through verbal and written communications regarding resolution of balances on tenant account(s). Manage queue of tenant accounts at assigned properties under Company's management. Research disputed delinquent account balances including minor reconciliation of accounts. Receive and respond to tenants' correspondence by various means concerning questions and charges on accounts. Ability to review and understand various reports incl... more details
Accounts Receivable Specialist
Essential Functions
Contact tenants through verbal and written communications regarding resolution of balances on tenant account(s).
Manage queue of tenant accounts at assigned properties under Company’s management.
Research disputed delinquent account balances including minor reconciliation of accounts.
Receive and respond to tenants’ correspondence by various means concerning questions and charges on accounts.
Ability to review and understand various reports including but not limited to aged receivables and tenant ledgers and then clearly communicate with wide range of sophistication to explain and resolve any balances.
Provide copies of billing invoices and necessary backup to tenants (as required per lease agreement) to get payment on accounts.
Understand and interpret lease language.
Prepare and submit various reports to management using Excel or other software programs/applications, as needed.
Work with other departments to resolve tenant inquiries / disputes and collect monies or have the tenant's account adjusted.
Strive to collect delinquent balances while maintaining professional conduct in dealings with tenants, other departments, and management.
Performs other duties as assigned.
Skills and Abilities
Excellent communication skills, both verbal and written, with the ability to negotiate effectively and handle difficult conversations.
Strong problem-solving and critical thinking abilities to develop creative solutions for payment issues and disputes.
Exceptional customer service skills with the ability to handle upset customers professionally and empathetically.
Proficient in using collection software and Microsoft Office to manage and track accounts effectively.
Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
Attention to detail and accuracy when documenting customer interactions and payment arrangements.
Strong interpersonal skills and the ability to work collaboratively with cross-functional teams and departments.
Knowledge of relevant laws and regulations related to debt collection, such as the Fair Debt Collection Practices Act (FDCPA), is highly desirable.
Familiarity with financial calculations and basic accounting principles to understand payment terms and negotiate repayment.
Qualifications, Education and Experience
Three plus years of experience in collection work: commercial / retail real estate collections experience preferred.
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