Job Abstract

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Case Manager works under the direction and supervision of the Ventura County Social Service Director. He/she performs all duties associated with the screening, admission, and referral of applicants to include proper written and software related documentation for intake. The Case Manager assists residents with applications for benefits (CalFresh, General Relief, Health Care, etc.). He/she also provides case management to residents participating in the shelter programs. The Case Manager also performs outreach services within Ventura County and collaborates closely with other internal/external resources and agencies to provide resources that may be used to assist individuals and families in accessing services to include, but not limited to food, shelter, clothing, legitimate income and housing. He/she updates and maintains client documentation and information in applicable computer software.

Essential Functions

1. Understands the mission, organizational structure, and policy and procedures of The Salvation Army. Works cohesively with Directors, Corps Officers and DHQ.
2. Coordinates the evaluation of applicants through screening, documentation, and face-to-face interaction to determine if they are an appropriate fit for the programs. Provides applicable referrals when an applicant is determined to not be a proper fit.
3. Performs urinalysis and breathalyzer tests for shelter residents prior to admission and when directed.
4. Updates and maintains a comprehensive spreadsheet of applicants waiting to enter the shelter and applicants referred to other programs due to ineligibility.
5. Updates, organizes, and maintains resident information in applicable software (HMIS, etc.), rosters/forms and case records accurately and in a timely manner.
6. Coordinates with supervisors, the screening, admission, and referral of applicants referred by contracted and non-contracted agencies while following confidentiality protocol.
7. Ensures that clear and consistent information is communicated to applicants/new residents to include, but not limited to: the waiting list, the minimum standards, House Rules, requirements/expectations, program fees, and referrals).
8. Schedules and facilitates weekly life skills groups, orientation and other related meetings that assist residents in acclimating to program and becoming self-sufficient.
9. Upon admission, assists residents with benefit applications (CalFresh/Food Stamps, General Relief, Health Care, etc.) and immediately develops a service and housing plan that is regularly followed up upon in collaboration with resident.
10. Provides case management to include, but not limited to the development of case plans, reviews, medication monitoring compliance, financial/budget mentoring, debt resolution/advocacy, employment development/referrals, assistance with application for housing, providing community resources/referrals, etc.
11. Participates in outreach efforts to provide resources, information, assistance, and potential placement to individuals in need. This includes, but is not limited to: food, shelter, clothing, transportation, income and permanent housing.
12. Attends and participates in collaborative meetings and coordinated outreach engagements that address homelessness as directed by supervisor.
13. Develops case management plans that assist clients in overcoming barriers that prevent housing and/or housing stability (e.g. sustainable income, evictions, finances/debt, etc.).
14. Oversees and case manages the Safe Program including but limited to intake/exit and coordinates with the participating parties
15. Generates and provides reports/statistics required for: monthly statistics, billing invoices, performance reports, grants/trusts, etc. Assists in the preparation and submission of contracts/grant applications.
16. Attends and participates in weekly case reviews with Ventura County Social Services Director to communicate progress of residents, new admissions, referrals and discharges.
17. Participates in street outreach and collaborative network meetings as directed by Program Director.
18. Cross-trains with other Case Management staff in order to provide the necessary support and knowledge required in their absence.
19. Performs other related duties as necessary for the successful operation of the program. Assists in front office coverage when necessary.
20. Maintain accurate time keeping records that are reflective of duties performed under different grant/contracts.
21. Attends staff and program related meetings, conferences, and training as needed and required. Cooperates with the supervisors in any other special projects as needed.
22. These duties may be changed in part or in full at any time at the Program Director’s discretion, or as required because of program changes or needs. Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

1. Bachelor’s degree with major study in social work, human services, or related field and one year experience in residential services for adults. Applicable work experience in lieu of formal education will be considered.
2. A minimum of two years working in social services/human services.
3. Experience working with people in recovery, mentally ill and/or homeless individuals preferred.
4. Ability to drive and maintain a valid Class C California Driver’s License. Able to pass a TSA Driving Test and maintain a clean MVR.
5. Must be able to pass a complete and satisfactory background check.
6. Current CPR Certificate.
7. Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.

Skills, Knowledge & Abilities

1. Knowledge of mental health, substance abuse, and dual diagnosis treatment philosophies and modalities.
2. Excellent writing and verbal communication skills in English.
3. Bilingual (Spanish) preferred but not required.
4. Computer literate with a working knowledge of Microsoft Word and Excel.
5. HMIS software experience preferred
6. Ability to email, fax, operate copy/print/scan machine.
7. Ability to work harmoniously and professionally with supervisors, coworkers, residents and the public.
8. Excellent organizational, prioritizing, planning and problem solving skills.
9. High ethics and integrity.