Job Abstract

• Pulling contracts and scanning to Sales Representatives, when necessary.  

• Entering work order submission, with accuracy. 

• Following WO order set up procedures. 

• Answers inquiries by clarifying desired information; researching, locating, and providing information  

• Processing and Mailing out liquidated damages letters.  

• Updates and maintains customer database by entering information with inquires. 

• Providing extensive reporting on bad debt accounts to General Managers and Regional Sales Manager to approve the removal of equipment and services. 

• Creating customer profiles for new accounts.  

• Scan contracts into tracking system.  

• Enter contract terms into tracking system.  

• Meets or exceeds service quality and productivity goals set for the position. 

• Researching/Creating customer back up information packets. 

• Maintain established Service Level goals 

• Performs other duties as assigned. 

Required Qualifications:  

• High School Diploma or G.E.D. 

• 1-2 years’ experience in an administrative roll. 

• Exceptional verbal and written skills. 

• Excellent organizational skills. 

• Proficiency in MS Office, especially Word, Excel, and Outlook. 

• Great customer service attitude, communication skills and the ability to work with a variety of people. 

• Ability to perform physical requirements of the position with or without reasonable accommodations. 

Preferred Qualifications:  

• Bilingual (English & Spanish). 

Physical/Environmental Demands: 

• Physical: 

• Sitting, seeing, hearing, speaking & smelling continuously. 

• Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously. 

• Eye/hand coordination, fingering (typing), handling, & wrist motion continuously. 

• Bending, reaching, stretching, standing, & walking frequently. 

• Environmental: 

• Exposure to dust, smoke, fumes, odors, & noise occasionally. 

• Exposure to grease, oil, chemicals, & wet conditions occasionally. 

• Works inside only. Position considered office only.