Job Abstract

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Outreach Specialist

35 hours per week / $24.00 - $25.00 per hour

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary: Under the direct supervision of the Program Manager, provide outreach, engagement, and linkage to services for individuals experiencing homelessness in SPA 8. Work as a part of a team providing services to individuals experiencing homelessness with possible serious mental illness, substance abuse disorders and chronic physical health conditions based on psychosocial rehabilitation model of treatment and services.

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the agencys operations. MHALA is an equal opportunity employer and service provider. The agency will consider individuals with a criminal history.

• Coordinate and provide outreach services for individuals within the SPA 8 areas.
• Complete assessments regarding substance abuse/use status. Develop appropriate plan of care and interventions.
• Assist in the collection of health information.
• Work collaboratively within an integrated mobile team to provide outreach and linkage to community-based case management, housing, mental health and primary care services to individuals experiencing homelessness.
• Make independent assessments to identify individual needs as necessary and initiate communication and collaboration within the integrated team and with referral sources to provide the resources to meet those needs.
• Utilize evidence based practices in service delivery such as motivational interviewing, harm reduction, supported employment and education, intensive case management, housing first, and critical time intervention.
• Be an active part of the learning in this project by participating in other trainings (LAHSA DHS, DMH and other trainings) that introduce different interventions that could be an effective strategy with this population.
• Provide health education, resources, liaison with community health providers and counseling on specific health issues.
• Build collaborative partnerships with existing and new community resources and providers for linkage and support purposes.
• Attend and participate in CES meetings, Learning Collaborative meetings, and team meetings.
• Complete all documentation and maintain all paperwork and other required documentation as required for program compliance and accountability in accordance with MHALA standards and funding source requirements.
• Mediate and advocate on behalf of individuals to help them obtain and keep health care benefits, entitlements, etc.
• Must provide all services in the field.
• Provide training and consultation to team on substance abuse issues.
• Refers and links members to community substance abuse resources as appropriate (i.e., detox, medical care, sober living homes, other treatment facilities, counseling).
• Read, perform research, attend classes, workshops or seminars and participate in other professional development activities in order to maintain and enhance personal and professional skills.

Position Requirements

• High school diploma or GED with minimum one year of homeless services or related experience required.
• Bachelors degree in a human service or related field preferred.
• Must have a valid CPR certificate and biannually thereafter.
• Bilingual; Spanish/English speaking preferred.
• Familiarity with local community resources for individuals experiencing homelessness and/or low income.
• Must have good basic English writing skills, good basic computer skills and be highly organized.
• Must have excellent communication skills.
• Must be able to have the ability to juggle multiple tasks without losing productivity.
• Must function well in a team-oriented approach to member services; demonstrate knowledge of community resources.
• Proficient in computer applications such as Microsoft Word, Excel and Outlook.
• Must possess a high level of tolerance and understanding for a work atmosphere that is very busy and highly unstructured and for individuals who present for services with urgent multiple needs, issues and problematic behavioral characteristics.
• Must know or very quickly become knowledgeable of the characteristics of individuals who are substance abusing and/or dually diagnosed, and have knowledge of local services available for dually diagnosed individuals.
• Flexible work schedule to include some evenings or weekends.
• Driving with current class C drivers license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
• TB clearance and yearly re-testing are conditions of employment.
• COVID-19 vaccination is required for this position. Accommodations will be considered with proof of a legal exemption.