Job Abstract

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position requires an individual who can identify opportunities and adapt to a fast paced quick changing environment. This position will serve as our first tier support for both internal and external partners including:

• Monitoring and responding to multiple shared email addresses.

• Tracking and closure of reported incidents

• User management and user audits

This position will also be expected to perform basic Extraction, Transformation, and Loading of data including some excel data manipulation. Preparing standard reports will be a key function of this role.

Other tasks include:

• Contributing to incident management processes, including logging and tracking incidents, assessing their impact and urgency, and working towards a timely resolution

• Maintaining accurate and up-to-date documentation related to system configurations, network diagrams, standard operating procedures, and technical specifications

• Monitoring system performance

• Scheduling meetings with internal and external partners

• Preparing meeting agendas

• Detailed note taking for key meetings

• Creation of training material and/or job aids

Other duties as assigned

Required Qualifications
MUST RESIDE IN OHIO

• 1+ years of experience in IT support

• 1+ years of experience working with data and manipulation

• Proficient computer skills and knowledge of Microsoft Word, Excel, and Outlook

• Strong communication Skills

• Strong attention to detail and organizational skills

• Ability to work collaboratively in a team environment and manage multiple priorities 

Preferred Qualifications

• Knowledge of Medicaid

• Quickbase Proficiency

• Experience with data visualization and reporting technologies such as PowerBI and Tableau

• Interest in analyzing data and assessing trends

Education

• Bachelors Degree or equivalent experience required

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits