| Primary Purpose | Under the immediate supervision of the Cashiering Supervisor, performs cashiering functions, patient account maintenance, and auditing for the clinic management system.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff. |
| Essential Functions | - Process all patient payments to include payments made in-person, online, EFT, or received via mail or telephone.
- Balance register with cash, checks, and credit card receipts daily; locate and correct errors before closing.
- Review/reconcile Explanation of Benefit (EOB) reports against insurance payments; review insurance company payments and post accurately to individual patient accounts.
- Review reports of prior day activity; audit and confirm all activity from previous day has been posted accurately and completely; make corrections as necessary; run monthly cash report and submit for review.
- Audit patient accounts (treatment codes, payment plans, faculty/patient assignment) to validate existing credits and process refund requests.
- Confirm and update patient contact information as needed to include address, telephone number, and e-mail.
- Generate a printout of account activity for patients upon request; assist patients with questions regarding billing.
- Prepare and send past due letters and place follow up calls to patients with outstanding balances prior to referral to collection agency.
- Coordinate with collection agency regarding payments received on accounts already written off to collections.
- Maintain small inventory of dental products (e.g. teeth whitening kits) and process sales to patients.
- Perform all other duties as assigned by the Cashiering Supervisor or designee.
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| Minimum Qualifications | Knowledge of: - Basic accounting/billing procedures/cashiering practices
- Basic level Excel, Word, and email systems
Ability to:
- Balance cash drawer daily
- Draft past due letters and contact patients for past due balances
- Audit and analyze data from multiple sources
- Accurately manage electronic patient files (EOBs, patient statements, correspondence)
Experience:
- Minimum of one year experience in cashier capacity
- Direct customer service experience
Education: - High school diploma or equivalent.
Working Conditions:
- Position is full-time, seven- and one-half hours (7.5) per day, five (5) days per week.
- Occasional evening hours may be required.
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| Preferred Qualifications | Knowledge of: - AxiUm or other patient management system preferred.
Ability to:
- Demonstrate a high level of customer service
- Follow oral and written instructions.
- Project a professional image, demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, students and public.
Experience:
- Experience in a medical/dental setting helpful.
Other:
- Experience and sensitivity in working with people of diverse backgrounds and cultures.
- Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practices and knowledge in their work.
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| Physical Requirements | The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
- Work performed is primarily general office/administrative with frequent use of computer keyboard, mouse and phone.
- Requires sitting majority of the working day; occasional standing, bending, and reaching.
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| Hiring Range | 31.45 per hour |
| Background Check Statement | All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. |
| AA/EEO Policy Statement | University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability. |
