Job Abstract

Salary: $49,750.00

Catholic Charities of Baltimore, Project Reach is looking for a Case Manager, who will provide intensive case management including, but not limited to, as-needed home visitation services to participants/clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 9:00am-5:00pm.

JOB DUTIES & RESPONSIBILITIES:

• Develop Individualized Service Plans (ISP) with participants with the primary goal of helping families become self-sufficient within a predetermined time frame.
• Conduct self-sufficiency assessment upon intake and close-of-service for all clients, using the Arizona Self Sufficiency Matrix.
• Make face to face visits to discuss goals, difficulties, successes, and overall compliance with service plan.
• Advocate for families and children for needed services within the community.
• Work collaboratively with staff and volunteers to ensure that clients are participating in programs that will assist them in becoming self-sufficient.
• Maintain casework files and input information into Service Point database.
• Assist clients in accessing and applying for qualifying benefits such as emergency cash assistance, Supplemental Nutrition Assistance Program (SNAP), day care vouchers, eviction prevention, etc.
• Keep records, collect, and input data and report statistical information.
• Use Motivational Interviewing, a strength based coaching model, to help clients overcome obstacles to reach desired outcomes.
• Maintain an environment that aligns with Trauma Informed Care (TIC).
• Participate in meetings and trainings as requested, possibly to include substance abuse, health, and mental health training.
• Possess a working knowledge of program services provided.
• Perform other duties as assigned.

PROGRAM SPECIFIC DUTIES: Employees working in the following program(s) have responsibilities that are in addition to the above duties and responsibilities. These include, but are not limited to:

Community Housing:

• Project REACH offers permanent individual housing for homeless men, women, and families with disabilities. Regular case management sessions are provided to monitor each participant’s progress toward independence.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede a driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human services, Social Work, or related field.
• Two years related experience or an equivalent combination of education and experience.

REQUIRED SKILLS & ABILITIES:

• Ability to remain calm in stressful situations.
• Excellent knowledge of case management and crisis intervention services.
• Excellent communication skills.
• Service-oriented and able to resolve customer/client concerns and grievances.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Effective conflict resolution skills.
• Requires the ability to utilize computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Skype, and OneDrive desired.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Sedentary work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Moving about accomplishing tasks or moving from one work site to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer