Join our dynamic team to innovate and refine technology resiliency systems and processes, impacting the core of our business services. As a Technology Resiliency Lead in the Consumer & Community Banking (CCB) team, you will play a leadership role in ensuring the operational availability and recoverability of our production services. Critical thinking while overseeing large- and small-scale resiliency efforts will set you up for success as you drive the businesses compliance with firm wide contro... more details
Join our dynamic team to innovate and refine technology resiliency systems and processes, impacting the core of our business services.
As a Technology Resiliency Lead in the Consumer & Community Banking (CCB) team, you will play a leadership role in ensuring the operational availability and recoverability of our production services. Critical thinking while overseeing large- and small-scale resiliency efforts will set you up for success as you drive the businesses compliance with firm wide control policies and standards.
Job responsibilities
Oversee a variety of resiliency work streams in support application recovery plans and testing, cyber recovery, and public cloud resiliency
Manage projects to bring applications in compliance with new control and regulatory demands, partnering with application teams and Sub-Line of Business Resiliency Managers
Support application recovery work such as site testing program and infrastructure uplift projects requiring a resiliency role
Support cyber recovery work around controls for cyber recovery plans, backups, application repaves, and database restoration
Support Public cloud resiliency work to strengthen controls for criticality-based architecture requirements and testing, including the use of fault injection as well as conventional testing
Lead emerging work around new controls added to the governance portfolio of the Technology Resiliency Team
Coordinate schedules and deliverables for Action Plans (APs) to address Control and Operational Risk Evaluation (CORE) Issues and for other risk action items
Represent CCB to Firm wide Technology Resiliency (FTR) and other LOBs, presenting ideas for control and process improvements
Provide metrics commentary and other materials for presentation to Managing Directors, including the Chief Information Officer, and brief these materials as needed.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience managing control breaks, remedies, issues, and action plans
Experience in executive-level communication, in writing and in presentations
Experience in coordinating policy and activities across Global Technology with a record of effective advocacy
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Working knowledge in one or more general purpose programming languages and/or automation scripting
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