Job Abstract

NBC Universal has an exciting opportunity for a talented individual to become a Systems Engineer within the Operations & Technology (O&T) organization, with a specific focus on NBCU Broadcast infrastructure.  O&T supports enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.

The Systems Engineer will partner with NBCU Technology leadership on day-to-day operations, including VM deployment, OS access tickets, OS/VM troubleshooting, ESXi configuration, SOX auditing, and performance troubleshooting.  Working within an agile framework, updating tickets in Jira/SNOW, collaboration with cross-functional business leaders and partners, to provide “best in class” support for our NBCU local stations and global enterprise customers.

Responsibilities: 

• Team
  • Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.
  • Provide level 1/2 operational support for ticket completion, incident management and problem management resolution, on-call activities
  • Demonstrate a dedication to building and maintaining a stable, high-performance technical environment
• Client management
  • Partner with Business & client teams in building/articulating technical requirements and recommendations
  • Strong customer service skills and unfailing professionalism
  • Partner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&T
  • Track timelines, manage priorities and schedules, and set client expectations
  • Partner with Business Engagement team to capture technical requirements, provide solutions and ensure resources are available to hit required timelines
• Monitoring and Security
  • Collaborate closely with the NBCU cyber security team to build repeatable systems with security best practice and hardening
  • Preferred familiarity with PCI and SOX procedures and controls