Job Abstract

OneLegacy, the non-profit organ and tissue recovery organization serving the seven counties of the greater Los Angeles area, has an immediate opening for a Full Time Referral Triage Specialist in the Los Angeles office.

Position Description: The Referral Triage Specialist (RTS) performs the initial response to organ referrals as well as dispatches clinical and non-clinical staff on “new” and “continue to follow” referrals. The RTS will ensure consistency in referral related processes and facilitate communication, both internally and with external partners. The RTS will adhere to established policies/practices and operate in a manner consistent with a Subject Matter Expert.

The RTS oversees the initial intake of the daily referral activity including initial referral response, referral acuity and determination of referral escalation/de-escalation, site visit documentation, quality assessments and collection of data.

The RTS will demonstrate fiscal responsibility with appropriate utilization of clinical resources, including staff activity, assignments, and by monitoring referral case performance metrics.

The RTS must be able to communicate professionally as well as direct staff through the decision-making process. The RTS will strive to continuously improve the quality of OneLegacy practices, performance, and service to our hospital partners, our donors, and their families. The RTS will actively foster an organizational culture that is based on collaboration, support, process improvement and constructive feedback.

Job Qualifications:

Education: BS/BA degree preferred, or equal job experience.Experience: Experience as a Case Manager or Discharge Planner in a hospital setting or a minimum of 3 years as a RCC with preceptor experience preferred. Dispatcher experience is highly desirable. Prefer experience providing clinical education.
Certification/License: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance. Please refer to OneLegacy’s Policy HR108 - Licensure and Certification for insurance coverage requirements.
Equipment: Working knowledge of office equipment, including personal computer, fax machine, photocopier, cellular telephone, and audio/visual equipment. Reliable automotive transportation required.

Annual Salary: $92,415.96-$111,908.16