Job Abstract

Summary:

The Loan Advisor, Senior is a customer focused, inside sales position within the Call Center. Will be responsible for both in-bound and out-bound calls through marketing campaigns. Will conduct the initial per-qualification phone screen and prepare the loan application and necessary documentation. Will provide high quality service to both internal and external customers by selecting the best options and taking ownership to resolve problems and meet customer needs. The Loan Advisor, Senior is required to work in a Freedom Mortgage licensed branch location that they are assigned to in the NMLS.  The Loan Advisor, Senior must immediately notify their supervisors and the Licensing Department if there is a change in residential address.

Essential Job Duties and Responsibilities include:

• Analyzes applicant information to determine whether the client is likely to qualify for the desired loan program.

• Assists customers in choosing the proper program that best fits their needs and takes the initial loan application.

• Provides guidance on the risks and benefits of the different programs available to the client. Explains and communicates the terms of each product and ensures that all of the required documents and disclosures are signed and returned in a timely manner.

• Builds relationships with both internal and external customers.

• Is responsive to customer needs and expectations.

• Exhibits professionalism and takes pride in work when dealing with the customers.

• Utilizes Freedom Mortgage training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.

• Ensures exceptional customer experience by overseeing the loan process from origination to close and providing on-going communication to customers and business partners.

• Oversees and ensures successful completion of all assigned Mortgage Loan Originator Training activities.

• Work in a licensed branch location as assigned to the loan advisor in the NMLS. Maintain regular and punctual attendance. Comply with all company policies and procedures.

• Understands and complies with requirements of applicable federal and state laws and regulations.

• Adheres to shift requirements.

• Actively seeks to develop self to next level (Executive Loan Advisor).

• Has excellent communication skills and is clear and concise when speaking with customers.

• Continually meets and/or exceeds the Sales KPIs set by Management for Productivity and QA.

• Self-starter, goal-oriented sales professionally who is focused on providing the highest level of customer service to our customers.

• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.

• Strong negotiation and time management skills. Excellent communication skills, both verbal and written. Computer skills with ability to learn loan origination system and automated underwriting systems.

• Performs other related duties as assigned.

Education and/or Experience:

• High School Graduate/GED, Bachelor’s Degree preferred

• 3 or more years of mortgage sales experience as a Loan Officer in a direct -to-consumer setting

• Proven track record of exceptional performance

• Extensive knowledge of all mortgage products and experience selling broad range of mortgage products (Purchase, Conventional, Gov't)

Licensure, Certification, Requirements:

• Must have NMLS and SAFE

• At least 5 active state licenses or prior work as a mortgage loan originator in a banking call center

• UST preferred

• Must be able to work the following schedule Monday-Friday 12pm-9pm EST (1 Saturday every 3 weeks)

Specialized Skills & Knowledge Requirements:

• Self-starter, goal-oriented sales professionally who is focused on providing the highest level of customer service to our customers

• Developing knowledge of the mortgage industry, products, lending practices, and regulatory guidelines

• Strong negotiation and time management skills

• Excellent communication skills, both verbal and written

• Computer skills with ability to learn loan origination system and automated underwriting systems

People Management Level:

This position is an individual contributor.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.