Job Abstract

This is a hybrid position and will be on site on an ad hoc basis.

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

MFA IS&T is seeking a Senior Endpoint Engineer with extensive Microsoft Intune and, preferably, Epic EHR experience to join our MFA Systems team. This position will be responsible for providing an exceptional user experience to our healthcare employees through a high-performance and stable endpoint environment. This will be achieved by working closely with our users and the continual improvement of the endpoint infrastructure. The ideal candidate should be naturally curious and constantly seeking solutions to better improve the MFA environment.

This position will involve the administration and engineering of the MFA’s Microsoft Intune, VMware Horizon VDI, Epic EHR, end user clinical applications, and associated technical infrastructure. The ideal candidate would have experience with Microsoft Intune, SCCM, EDR Software, Active Directory, VMware infrastructure, Office 365, and various other clinical applications.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Intune Development and Configuration:

• Take the lead in developing and configuring Microsoft Intune solutions tailored to our organization's needs.

• Design and implement device policies, security configurations, and application deployments

Organization-Wide Deployment:

• Spearhead the deployment of Microsoft Intune across the entire organization, ensuring a seamless transition and minimal disruption to end-users.

• Collaborate with cross-functional teams to develop deployment strategies aligned with business objectives

Endpoint Security Enhancement:

• Fortify endpoint security by implementing and optimizing security measures through Microsoft Intune.

• Establish and enforce security policies, encryption protocols, and compliance standards to safeguard organizational assets.

User Experience Optimization:

• Evaluate new systems by performing in-depth tests, including end-user reviews.

• Innovate and implement strategies to optimize the overall user experience through various endpoint management solutions.

• Work closely with end-users to understand their needs, address pain points, and enhance productivity and satisfaction.

• Provide expertise in performance tuning and best practices for endpoint user experience.

• Able to make intelligent design decisions when network design is involved

• Provide technical/strategic expertise to Infrastructure systems/application roadmap, taking ownership of both large and small-scale assigned projects and performing leadership role to successfully implement developed technologies into production

Proactive Troubleshooting and Support:

• Develop and implement techniques to prevent system problems, troubleshoot incidents to recover services, and support root cause analysis.

• Provide expert-level support in troubleshooting endpoint-related issues, ensuring timely resolutions.

• Collaborate with the support team to address end-user concerns and continuously improve the overall support experience.

• Work with partners as well as other IS&T/business units to methodically identify incidents/problems of existing Infrastructure services and provide ownership and direction to resolution

Technology Evaluation and Integration:

• Research software and related products to support recommendations and purchasing.
• Stay abreast of the latest Endpoint and user experience features and updates, evaluating their relevance to organizational goals.
• Lead the integration of new Intune capabilities, maximizing the benefits of emerging technologies.
• Automate the installation and configuration of applications in development and production environments.

Production Environment Support:

• Provide expertise in the administration of VMWare Horizon infrastructure environments.

• Provide expertise in the administration of various endpoint technologies in the Epic EHR application ecosystem.

• Install, tune, upgrade, troubleshoot, and maintain all endpoint systems relevant to supported applications including all necessary tasks to perform operating system administration, user account management, disaster recovery, and configuration.

Document and Knowledge Sharing:

• Create and maintain a knowledge base of common problems and resolutions, as well as all documentation around system configuration.

• Share knowledge with the team, fostering a collaborative learning environment.

Minimum Qualifications

Education

• An Associate's degree or higher in Computer Science or a related field

Experience

• A minimum of 5 years of experience in an Endpoint or related Systems Engineering role
• A minimum of 5 years of experience supporting VMware Horizon Infrastructure or Citrix-based environment
• A minimum of 5 years of experience supporting endpoints in the Epic EHR application ecosystem
• A minimum of 5 years of experience working within Active Directory environment
• A minimum of 3 years of experience designing and implementing Microsoft Intune environments
• A minimum of 3 years of Windows image management and use of asset management tools (SCCM, PDQ, Ivanti, etc)
• A minimum of 3 years of experience in scripting and programming experience (Powershell, Windows Batch, Linux BASH, Python, Java, VB, etc.)
• Experience with Healthcare IT is required
• Experience working with Epic in a Healthcare IT environment is required
• Strong knowledge of network administration fundamentals (CCNA level or equivalent)
• Experience troubleshooting technical hardware and software issues in systems, applications, networks, and security capacity.

Physical Requirements

• Walk, bend, twist, and reach above the shoulder frequently in an office setting.
• Must be able to occasionally lift or carry and frequently push, pull, lift and carry up to 10 lbs. as part of the role
• Regularly exposed to healthcare settings that may require personal protective equipment
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.