Job Abstract

Caleb Brett – Regional Operations Coordinator

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Regional Operations Coordinator to join our Caleb Brett team in the Gulf Coast area. This is a fantastic opportunity to grow a versatile career with Intertek, a global and award winning company in the ATIC industry!

Intertek/Cale Brett Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability.

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

What are we looking for? The Regional Operations Coordinator will manage job nominations and/or assignments from specific customers, and shall be the single point of customer contact for business transactions.

The Regional Operations Coordinator will travel, locally, on occasion.

Shift/Schedule: Normal Business Hours, with occasional evening and/or weekend work , as business needs dictate

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Manage job nominations and/or assignments from specific customers for a particular branch office, area, or region.
• Shall be the single point of customer contact for business related to that branch office, area, or region.
• On receipt of a request for services, regardless of how the request is received, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
• Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties to seek solutions.
• Act as decision maker and problem solver on any issues involving a specific customer’s job nominations or job assignments in that branch office, area, or region.
• Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work. Be the local contact in interpreting any issues involving administration of the contract.
• Additionally, advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
• Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
• According to the business protocol of each location, act as single point of contact for designated clients for all instructions.
• Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
• As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
• Maintain a working geographic awareness of Intertek’s locations and capabilities.
• Access the necessary personnel and services to complete the assignment for the customer.
• Coordinate with corporate business development to derive an overall marketing plan for customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
• Perform non-discretionary functions, including duties of a Dispatcher, on a very limited basis when necessary. These non-discretionary functions are not to exceed more than 25% of work time.
• Perform annual performance appraisals in accordance with level of supervisory responsibility.
  • Follow Navarik Nominations for specific clients.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Two years of experience in an inspection company, and knowledge of basic contract do's and don'ts.
• Sound knowledge of petroleum and chemical inspection procedures.
• An understanding of the business requirements of the client, relative to the purpose of the services provided.
• Working knowledge of the testing of those commodities that is at the core of the business, and of the significance of quality test data.
• Able and willing to travel.
• Valid Driver's License With Reliable Driving Record Required

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.