Job Abstract

Are you a dynamic and energetic individual with the ability to multitask in a fast-paced environment? Do you have exceptional interpersonal skills with a knack for customer service? If yes, then the Prince William-Manassas Regional Adult Detention Center has a rewarding opportunity for you. We are currently seeking a dependable and high performing individual to fill our Detention Support Worker position.

Essential Job Functions:

• Greet patrons at the front lobby entrance.
• Identify and confirm patrons’ business to the detention center.
• Answer/direct phone inquiries pertaining to staff and inmates.
• Manage visitation and provide accurate recordkeeping of approved/denied visitation.
• Access, query, and update various automated information systems related to daily operations.
• Accept, inspect, and keep track of all UPS/FedEx deliveries to the front lobby.
• Coordinate the pick-up/delivery of incoming/outgoing staff and inmate mail.
• Maintain a log and related records for all mail transactions.
• Ensure that mail is processed according to U.S. Postal Service regulations as well as agency policies.
• Handle, inspect, post, and properly distribute incoming correspondence.
• Operate mail meter and other electronic devices to keep illegal contraband from entering/exiting the facility through any mail items.
• Identify and document any unusual occurrences.
• Follow security and emergency policies as well as procedures.
• Performs additional duties as assigned.

• Highly proficient in customer service
• Communication Skills – the ability to speak well and convey information clearly.
• Multitasking Skills - the ability to handle several tasks simultaneously while meeting the workload demands of a multi-building jail complex.
• Administrative Skills-the ability to write, document, keep records and answer phones.
• Technical Skills – the ability to utilize various electronic devices and software mediums.
• Interpersonal Skills – the ability to handle conflict, be attentive and emphatic while maintaining a positive attitude.
• Basic knowledge of mail policies and best practices.
• Ability to search mail through basic physical techniques.
• Ability to function independently with little to no supervision.

• Repetitive motions such as: reaching, stooping, kneeling, crouching, standing, walking, pushing, pulling, lifting, touching, grasping, searching, talking, listening, seeing, and remaining vigilant.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

• Work is routinely performed in an environment that involves some degree of risk to personal safety that may be stressful to certain individuals.
• Requires direct contact with inmates in a correctional setting.

• Telephone, Computer, Radio, Fax Machine, Mail Meter, Renovo Video System, Mail Screener and other electronic devices or equipment.

Schedule Requirements:

• Typical hours are 8:00 am to 4:00 pm, Monday through Friday. 40 hours per week.

• High school diploma or G.E.D.
• Valid Driver’s license (with no more than 5 demerit points)
• Ability to pass a pre-employment medical screening, a thorough background investigation, and a polygraph

• Certified in First Aid and CPR.
• PREA (Prison Rape Elimination Act) Training

Comments:
All inquiries related to job postings, application deadlines and the status of applications should be submitted through adcjobs@pwcgov.org. Contact information should be included in the inquiry. Applicants selected to move forward in the hiring process will be notified by phone or email.