At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
This position is responsible for the aspects of product management for ConnectAssure. The candidate will have a solid understanding of software applications and technology. In this role, the candidate will establish strategies to drive sales growth and working with IPT product managers to deliver a seamless Customer experience with our connected portfolio of capital and consumable products. This individual will collaborate with Sales and Service leadership to support lead time reduction efforts. In addition, this individual will serve as a liaison with other manufacturers to ensure that our equipment can be successfully connected through competitive workflow software. They will have a mixture of upstream and downstream work centered on driving the growth of software products.
- Uncover and understand Customer needs and use them to develop and refine specifications for future product enhancements.
- Work with Product management to define connected user experience and requirements by platform
- Ability to work well with internal and 3rd party development teams. Able to ensure requirements are communicated and fully understood and that execution matches business expectations.
- Responsibility to lead and facilitate collaboration of both internal / external teams involved in developing, delivering and supporting ConnectAssure.
- Work with global stakeholders for launch of CAT in target markets.
- Responsible for planning, forecasting and achieving the new and recurring revenue performance to plan.
- Apply a systematic approach to problem identification and solving while generating possible solutions to implement actions.
- Coordinate development activities across the different development and IT teams.
- Manage coordination, administration and timely execution of cross-functional projects, including setting, tracking and meeting deadlines, coordinating schedules, facilitating communication between project team leaders, and bringing project teams together into a cohesive whole.
- Work closely with commercial teams to increase product penetration and utilization through the development of tools, training, and programs that provide a seamless approach to selling value.
- Participate in sales training meetings, conferences, and Customer events.
- Collaborate with the Digital Workflow Solutions Marketing, Education, Business Development, and IPT Marketing Communication teams to create and maintain effective collateral, marketing lead campaigns, and sales tools.
- Complete competitive assessments Follow competitors and their connectivity solutions and conduct analysis regularly.
- Provide prompt, comprehensive field support regarding application and use of products on an ongoing basis, including technical understanding.
- Ability to handle product related questions, Customer communications regarding ConnectAssure, security questions, and supporting the technical sales process.
- Serves as a primary liaison to coordinate information for the end user customer to successfully address all requirements to quote and install ConnectAssure
- Bachelors Degree required
- 7+ years of professional experience with either on premise or cloud software, connected devices or other IoT products
- Product/User/Customer trainings, technical sales, customer support
- Experience with supporting sales and renewals for a software product
- Experience in IT Systems Administration or Network Administration
- Experience in Networking technologies and software implementation.
- Strong experience in developing in structured technical enablement program and technical knowledge base
- Experience with managing to targets or other monthly KPI
- Experience working with remote teams and Customers
- Experience with creating both Customer facing materials and internal materials to explain complex solutions in a simple manner that is helpful for people with little to no technical expertise
- Experience with converting Customers from older technologies to new ones
- Must have demonstrated experience that displays strong business acumen
- Advocate on behalf of Customers and have a strong desire to deliver the best Customer experience
- Excellent communication skills to all levels
- Ability to prioritize urgent vs important issues and tasks
- Strong inclination to take action and lead the charge
- Ability to objectively determine issues and focus on addressing process issues while working positively with cross functional teams
Pay range for this opportunity is $91,250.00 - $127,575.00. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
