Job Abstract

Wage Notice: $65,000 - $75,000 + VIP Bonus

Application Deadline: 7/15/2024

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

·       Build knowledge on how the application works, its underlying architecture, and data relationships.

·       Address support escalations from Customer Support and Technical Support.

·       Debug and correct application configurations, code, database queries, and data to restore an incident.

·       Collaborate with the product owner and product manager for any solutions that requires product development engagement.  

·       Apply reverse engineering to troubleshoot on the issue.

·       Automate support processes. 

·       Collaborate with SaaS Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.

·       Take ownership of root cause analysis to resolve problems permanently.

·       Create and maintain runbooks that outlined development support procedures.

·       Collaborate with others to innovate and implement solutions to optimize product and team performance.

·       Participate in projects as required.

·       Communicate solutions effectively to technical and non-technical teams.

·       Comply with standard processes and security policies when implementing solutions.