Job Abstract

Requisition ID

2024-111834

# of Openings

1

Category (Portal Searching)

MISC

Amelia Island Resort

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Creating a positive day-to-day experience for all Amelia Island Management (AIM) customers and employees by providing Account Management services to be successful in exceeding guest and owner expectations for assigned homeowner and condominium associations. Monitors all common areas of associations, as assigned; implements the decisions of the Board of Directors and administers the services, programs and operations of assigned associations within the policies and guidelines established by the Board of Directors

• Inspect assigned associations daily/weekly/monthly
• Ensure all association contracts are current and up to date
• Ensure full understanding of management agreement on each assigned association
• Contact Presidents or Board Members of assigned associations, at least weekly
• Field telephone calls from owners, guests and presidents
• Field calls from insurance agents and real estate agents
• Interface with State and County Boards and Inspectors for associations
• Interface with contractors and consultants daily
• Coordinate activities of contractors
• Coordinate with Administrative Assistant regarding meeting preparations
• Assist in maintaining files on contractors and update information as needed
• Verify invoices from contractors for payment
• Resolve issues between contractors and associations

• Input on annual budgets for assigned associations
• Review monthly income and expense budgets
• Prepare long range plans for improvements of associations
• Monitor and coordinate refurbishment projects for assigned associations
• Interface with owners, guests and Rental Properties regarding leases and other owner challenges
• Provide digital imagery support for all associations
• Respond to emergencies 24/7
• Perform “Manager on Duty” functions for all associations periodically
• Perform other duties as assigned by the Director
• Accomplish forty hours of in-house training annually
• Fulfill State requirements for continuing CAM training bi-annually
• Participate in Home Team and Company training
• Home Team – weekly meetings
• Contact assigned Presidents and Board Members – weekly
• Omni Service Tradition - monthly
• Meet with contractors/owners – as required
• Participate in committee meetings of associations – as required
• Attend Board of Directors meetings – as required

Tools & Equipment/Licenses:

1. Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468; computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation.

Working Environment/Required Skills or Proficiencies:

1. Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and TOPS software
2. Strong interpersonal and customer service skills
3. Strong organizational skills
4. Ability to work without supervision and to multi-task
5. High School Diploma, some College preferred
6. Minimum of Five years of Customer Service preferably in a Professional Services environment
7. Clear, concise written and verbal communications skills
8. Ability to lead and motivate contractors to achieve goals
9. ability to coach and counsel contractors
10. Ability to deal with public on a daily basis

Physical Job Requirements (for essential functions only)

1. Must be ambulatory
2. be able to: climb stairs, sit or stand for long periods of time
3. Push, occasionally pull or lift 25 to 30 lbs
4. Must have full range of motion of both arms and hands
5. Must be able to see and hear
6. Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.