• Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
• Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies and other Corporate IT standards; performs audits, system maintenance and security reviews.
• Remains abreast of changes in user, system software and hardware requirements.
• Where applicable, leads and engages local IT team toward success.
• Troubleshoot network and system problems; Perform diagnosis on system problems, recommend and implement solutions or draw upon other resources and/or vendors to resolve.
• Train users on proper way to use and maintain the system, which may include conducting training and retraining sessions with hotel associates.
• Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.
• Provide onsite assistance with company issued phones and be liaison between Telecom Providers ensuring all phones are issued per company policy.
• Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms and assist with telephone moves, add and changes.
• Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Provides hands-on support, as well as coaching and mentoring, to the IT team members
• Serves as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.
• Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.
• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
• Hires, recruits and retains superior IT talent that is required to enable and drive future growth
• Demonstrates exceptional written and oral communication skills and is capable of communicating to all levels and areas of the organization.
Principal Duties
• Oversees and conducts the periodic integrated risk assessments across the property and provides reporting to the Omni Service Center leadership team as needed
• Provides subject matter expertise for common IT compliance areas
• Works with stakeholders to monitor regulatory changes that impact IT and leads the property communications, implementation and monitoring of these requirements
• Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
• Oversees periodic IT compliance assessments of key compliance risk areas
• Delivers and continuously improves the Information Security – providing guidance and oversight to the functional / business teams, and leading the reporting and mitigation of any findings
• Acts as primary security contact and liaison with all business leaders in matters relating to information security
• Acts as a local escalation contact for security risks, issues, and developments
• Attains a clear understanding of the business data lifecycle, initiatives and proactively advises management and appropriate personnel about potential risks that may have a material impact on the business, bottom line and/or operating performance
• Communicates in business terms that can be clearly understood at all levels of the organization
• Communicates, oversees and carries out technical implementations of technology solutions required to meet business objectives
• Provides advice and counsel to the business executives regarding key initiatives that could be impacted by compliance or security issues
