Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue. Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence. Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC’s. Create and maintain community reference binders for ... more details
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Welcome Home! Build your career with Lennar:
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Lennar's Core Values:
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.
Internet Sales Coordinator Summary:
Primary duty is to engage in on-line and telephone sales activities to generate and maintain appointments for New Home Consultants at the Welcome Home Centers. Act as main point of contact for internet and call-in generated traffic and develop the customer from initial contact on the internet/phone leading to an appointment at the communities. Accountable for providing a Tickled, Delighted, Happy experience for all internet-generated customer traffic.
Primary Duties and Responsibilities
Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue
Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence
Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC’s.
Create and maintain community reference binders for each active and upcoming community
Work with the VP of Sales Operations & Land and the Sales Coordinator in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
Assist in updating website with current information on new community and product offerings, promotions and homes available for immediate move-in
Provide feedback on the creation of electronic marketing collateral material
Possess a competent understanding of the Division’s product and community offerings at all times
Assist in managing and distributing brochures and other marketing collateral, vial mail or electronic systems, to prospective customers who visit Lennar’s website
Develop proficiency with Siebel CRM to effectively manage the internet customer database
Mail brochures and other collateral material to customers as necessary
Enter all internet/phone leads into Siebel CRM and Siebel Administrator for ISA team
Prepare and distribute the following reports:
- Weekly Lead Report
- Monthly ISA Summary Report
- Monthly Appointment/Sales by ISA Report
- Prepare and update monthly ISA schedule
Work occasional weekends as required and cover WHC’s during NHC off days
Education and Experience Requirements
Minimum High School or GED required
Minimum 1 year sales experience, telephone sales preferred
Minimum of 2 years administrative experience
Excellent verbal and written communication skills
Must have extensive internet exposure and/or internet consumer experience
Advanced skills in Microsoft Word and Excel
Valid driver’s license and good driving record
Valid auto insurance coverage
Life at Lennar:
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:
Health Insurance - Medical, Dental & Vision
Vacation – up to 3 weeks of vacation per year upon hire
Holidays, Sick Leave, & Personal Days
401(k) Savings Plan with company match
Paid Maternity & Bonding Leave
New Hire Referral Bonus Program
Home Purchase Discount for Associates
Associate Assistance Plan
Everyone’s Included Day
Student Debt Repayment Program
This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
