Job Abstract
CAN BE REMOTE - Troubleshoot and decipher problems by asking probing questions and utilizing available tools; research, resolve and respond to various user requests and inquiries; provide researched fact-based data and information. - Provide detailed description of problems and resolutions in the ticketing system; maintain a predefined call closure rate on incidents entered into the ticketing system. - Log all trouble calls and requests, forward unresolved issues Level II support. - Follow up on... more details
Search Terms: Support Specialist, Computer, Support, Specialist, Microsoft
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