Job Abstract

Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year has transformed ULAC into a global apparel and accessories company. 

Our goal to deliver superior products that ensure superior customer satisfaction is made possible by our team of dedicated professionals who work together to make the company the best in business. Our manufacturing, distribution, and logistics division produces the highest quality products at the best possible prices without cutting corners. Integrity of goods is key, so compliance and quality assurance are top priorities, along with meeting every delivery date—whether shipping across the state or around the world.  

We strive to foster an inclusive company culture that stands united to accomplish our mission. We are loyal to our people, supporting their development and ability to achieve excellence. We believe that when people bring their personal best to work each day, it leads to success, advancement, and upward mobility for all. We believe every individual has two hands: one to help themself, and one to help others. We pride ourselves in our value of charity and the commitments we make to help people in need. ULAC supports organizations that help those compromised by sickness, poverty, natural disasters, socioeconomic inequality, and other dire circumstances.  

If you share our vision of delivering superior products in a culture of growth, excellence, and caring, then we want to hear from you! 

For more information about United Legwear & Apparel Co., please visit: https://www.unitedlegwear.com  

The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing.

Essential Functions:
• Conduct accurate and timely processing of EDI transactions in Exenta.
• Review non-EDI customer orders and manually enter or import orders into our ERP.
• High level of cross-departmental communications with the Sales Support and Distribution Center teams.
• Review allocation concerns with the sales support team.
• Monitor all orders to ensure timely outbound shipments.
• Give priorities to the warehouse when needed.
• Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors.
• Resolving all order-related discrepancies and assisting in vendor chargeback research.
• Daily review of reports that detail order issues with the sales team including the analysis of aged orders.
• Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions
• Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team.
• Maintain Cross Reference databases.
• Run Critical Item Reports to review potential backorders.
• Review E-commerce orders received from the various direct-to-consumer websites.
• Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc.
• Monitor and update all customer profiles including addresses, shipping terms, and special instructions.
• Perform any other duties as assigned in support of the company's needs and operations.

Qualifications/Requirements
• Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers.
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
• Strong interpersonal skills and the ability to work well in a team environment.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up.
• Must be detail-oriented with the ability to work well under pressure. A high degree of detail orientation as well as high degree of accuracy
• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.

This is an onsite working position.

*United Legwear & Apparel Company is interested in every qualified candidate who is eligible to work in the United States. However, we do not currently sponsor visas. Also, please note that United Legwear & Apparel Company has partnered with USCIS and participates in their E-Verify program.