Job Abstract

Responsible for the case management process including admission, assessment, reassessment, service planning, monitoring and discharge of consumers, quality improvement, policy management, and serves as a lead case manager and supervisor.

Duties:

• Monitors the admission and discharge of consumers into the program.
• Performs the initial assessment and reassessment of consumers.
• Reviews the comprehensive assessment to identify the consumer's needs. Implements and submits a comprehensive written service plan that establishes service goals for each consumer. Modifies plan as needed.
• Monitors the delivery of services and evaluates consumer outcomes per established policy.
• Orients and educates consumers.
• Maintains records documenting activity and performance of delivery services.
• Serves as the liaison between the program and other agencies.
• Coordinates the opening of additional practice sites.
• Performs quality improvement audits.
• Prepares various written reports.
• Updates policies, procedures, and standards to ensure accuracy.
• Leads a group of case managers. Trains, delegates tasks, and provides input regarding case manager performance appraisals.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor's degree in Social Work, Psychology, Sociology, or other Health or Human Services related field AND:

• 24 months experience in case management.

Equivalency/Substitution: Will accept an Associate's degree in Nursing in lieu of the Bachelor's degree.

Skills:

• Knowledge of federal and state laws particularly patient confidentiality.
• Knowledge of case management fundamentals and the technical procedural aspects of case management.
• Must have a high level of organization skills.
• Ability to resolve issues, applying judgment, critical thinking, and problem solving skills to determine a course of action.
• Ability to exercise discretion when making decisions and seeks managements advice to determine proper course of action while following established standards.
• Ability to handle stressful situations, different situations or circumstances, and complete projects in a timely manner.
• Ability to keep accurate and detailed records.

Certifications:

• Social Work (LCSW), OR Registered Nurse (RN). Certified Case Manager (CCM). The employee is allowed 1 year from hire date to obtain the CCM certification.

Advertised Physical Requirements:

• Physical: Sitting for long periods of time. Speaking and listening.
• Environmental: Office Environment.

Departmental Preferences:

• Bilingual - English/Spanish

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.