Job Abstract

ID

2024-337380

Location

US-CA-Napa

Category

Front Office/Guest Services

Type

Regular

Status

Full-Time

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

QUALIFICATIONS:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information maps and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.

Although there's plenty to do in the Napa Valley Wine Country, many of our guests find that once they're here, they don't want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.

The Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages – combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.

Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children’s pool, hot tub and Snack Shack.

Once you've settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don't have to, with an abundance of Napa Valley dining options located right on the premises.

Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don’t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan