Job Abstract

As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a part in your day-to-day work, driving success at our critical customers. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services (e.g., Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome, and more).

In this role, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize their relationship management skills and technical credibility to effectively communicate at all levels of the organization.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders (e.g., C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. 
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
• Be an on-site presence at key customer locations required and travel domestically up to 25% of the time.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
  
• 8 years of experience in a technical project management or a customer-facing role.
  
• Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role.
  
• Experience in application/workload migration to public cloud providers (e.g., Google Cloud Platform).
  

Preferred qualifications:

• Experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
  
• Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
  
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.