ADP is hiring a Head of Legal Operations We are hiring a Head of Legal Operations to develop and oversee ADP's Legal Operations function. The role will drive strategic planning and execution of key ADP Legal Department initiatives that increase operational efficiencies, including implementation of policies, processes, and technologies to enhance the value and productivity of the ADP Legal Department. The ideal candidate must be client service-focused, detail-oriented and have the diplomatic pres... more details
ADP is hiring a Head of Legal Operations
We are hiring a Head of Legal Operations to develop and oversee ADP’s Legal Operations function. The role will drive strategic planning and execution of key ADP Legal Department initiatives that increase operational efficiencies, including implementation of policies, processes, and technologies to enhance the value and productivity of the ADP Legal Department. The ideal candidate must be client service-focused, detail-oriented and have the diplomatic presence to collaborate with multiple ADP stakeholders and legal professionals.
This role will be based in Roseland, NJ, Alpharetta, GA or Miami, FL working in in a hybrid work environment working in the office 3 days a week and the flexibility of working from home 2 days a week.
Strategic and Operational Planning and Reporting
- Develop and support ADP Legal Department strategic planning process
- Manage Department strategic plans and initiatives to increase high-value impact, efficiency, productivity, and responsiveness of the ADP Legal Department
- Create metrics and monitor progress to measure success against Department strategic initiatives
- Identify, collect, and report on key performance indicators and productivity metrics on a global basis
- Identify and track relevant external benchmarks for managing in-house legal departments
- Manage the Legal Department’s internal Net Promoter Score (NPS) survey process and NPS action plan
- Perform / manage special projects and responsibilities assigned by the Chief Legal Officer
- Directly manage two Legal administrative partners
Legal Information and Process Technology
- Formulate the technology strategy for the Legal Department
- Identify, implement, maintain, and optimize technologies used by the Legal Department, including matter management, knowledge management, e-billing, e-discovery, and e-signature tools
- Perform day-to-day operational support for updates, enhancements, troubleshooting, system access, vendor support for Legal Department technologies
- Process and track updates and enhancements to technologies and tools to ensure proper implementation
Communications and Department Administration
- Develop and implement the ADP Legal Department’s strategic communications plan and processes, and measure effectiveness and relevance of Department communications
- Oversee management of Legal Department specific policies and procedures
- Organize and manage Department and Legal Senior Leadership Team meetings
- Assess, develop, and manage support model for Legal Department administrative staff
- Partner with HR to support the Legal Senior Leadership Team on HR processes and key talent initiatives
Finance and Budget Management
- Partner with Finance to develop and manage the Legal annual operating plan and all department budgets
- Assist with the planning, forecasting and management of all categories of Department spend, including headcount, contingent workers, and outside firms and vendors
- Work as primary interface between the Legal Department and Finance
Training, Knowledge Management and Professional Development
- Identify and implement training and professional development opportunities
- Manage internal CLE program
- Develop and manage new hire onboarding processes
- Oversee development and implementation of department policies and procedures
- Support the creation of self-help tools for business and functional stakeholders
- Develop and maintain internal knowledge management practices
Outside Counsel and Firm / Vendor Management
- Develop and manage tracking and reporting of ADP’s law firms and other outside vendors
- Manage ADP Legal Department’s law firm engagement and vendor assurance processes
- Support ADP Legal Department’s DE&I Committee on law firm reporting of DE&I metrics
- Manage ADP’s processes for reviewing law firm conflict waiver requests
A little about ADP
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
Qualifications:
- Bachelor’s degree required preferably in Business, Information Technology or equivalent combination of education and professional experience; MBA or JD preferred
- 8+ years of work experience in legal operations
- Experience working with senior executives
- Executive management experience and proven track record of making an impact, developing, and executing on strategies and delivering superior results in both the short term and long term
- Demonstrable experience working with alternative legal service providers preferred
- Technology-savvy; proficient in all Microsoft Office applications
- Expertise with Legal Operations technologies, including for intake, contract management and review, matter management and e-billing
- Excellent interpersonal skills; comfortable dealing with all levels of our organization
- Proactive approach to recognizing needs, solving problems, anticipating issues
- Demonstrated track record of influencing senior level stakeholders (both internal and external)
- Excellent written and oral communication skills; strong ability to communicate concisely with and align a wide variety of audiences, including senior management and key external stakeholders
- Well organized, able to prioritize well, works efficiently and shows flexibility as workloads fluctuate
- Consummate team player with excellent judgment
- Capacity to think strategically to identify issues and develop long-term solutions
- Ability to handle multiple assignments and manage major projects to successful completion
- Demonstrated project management skills
- Some travel may be required
