Challenge Dairy Products, Inc., a division of California Dairies, Inc., is a cooperative association of member-owner farmers dedicated to delivering high-quality dairy products through industry-leading farming and sustainability practices. Our primary focus is butter, supported by a strong food service business and two heritage retail brands in our portfolio: Challenge and Danish Creamery. Proudly Californian, our butter is cultivated by the sun, and we believe that together we can spread that s... more details
Challenge Dairy Products, Inc., a division of California Dairies, Inc., is a cooperative association of member-owner farmers dedicated to delivering high-quality dairy products through industry-leading farming and sustainability practices. Our primary focus is butter, supported by a strong food service business and two heritage retail brands in our portfolio: Challenge and Danish Creamery. Proudly Californian, our butter is cultivated by the sun, and we believe that together we can spread that sunshine through every bite, every meal, and every shared moment.
We offer a generous total rewards package that includes:
The Challenge (Job Summary):
The Customer Service Representative I has direct interaction with the company customers, sales teams, and logistics personnel. The role works to provide support for sales, addressing inquiries and resolving concerns, generally providing a high level of customer support. This role regularly supports at least one large customer (Mass, Grocery, Club) in order processing and following through on delivery. It is the responsibility of this role to engage with the customers to provide the needed support and communication, maintaining quality customer relations within the organization has direct interaction with the company customers, sales teams, and logistics personnel. The position requires proficiency in following the company values of cooperation, integrity, work ethic, decisiveness, and agility.
Spreading Sunshine Together (Duties and Responsibilities):
- Provide administrative and logistical support to the sales team.
- Communicate with customers via phone, email, video conferencing to provide overall customer satisfaction.
- Assure accurate and timely processing of customer orders so that all orders are shipped on time and in full.
- Responsible for logging orders received and shipped daily and working with Supply Team for product availability. Addresses and resolves any conflicts in order, inventory, and/or shipping.
- Generate reports on sales targets, activity, and related metrics.
- Process orders and follow through on transfer processes assuring accurate and timely flow of product.
- Research and act upon quotes on freight as needed, working with various carriers for timely and cost-effective delivery.
- Review accounts receivable payments, identifying discrepancies and partnering with A/R team on clearing deductions.
- Address and resolve customer concerns, assuring positive outcomes.
- Use knowledge of products to answer inquiries or to forward to appropriate individuals.
- Establish and maintain involvement in industry associations for insights and opportunities for the brand.
- Maintain professional relationships with coworkers, customers, and parent company.
- Performs other related duties as assigned.
- Provides administrative support to sales team.
The Core (Key Knowledge, Skills, and Attributes):
- Ability to adapt to changing conditions and demands. Ability to handle multiple priorities.
- Emotional intelligence.
- Self-motivated and able to execute independently.
- Detail oriented yet Big Picture driven.
- Travel required for in-person meetings as needed.
- Team player with excellent collaboration skills.
- Strong problem solving, analytical, and creative skills and the ability to exercise sound judgement in making decisions based on accurate and timely analyses.
- High level of integrity and dependability with strong sense of urgency and results-orientation.
- Excellent verbal, written, and social communication skills.
- Ability to adapt to multiple computer systems and analytical tools.
- Proficient in Microsoft Office suite of products (Excel, Word, Outlook, etc.).
- Strong organizational and time-management skills.
The Foundation (Education and Work Experience):
- Minimum 1 years’ experience in a relevant role at a consumer-packaged goods business with national and international distribution preferred.
- Customer service experience required.
- AS-400 and/or D365 experience a plus.
