Strong troubleshooting and hands-on experience in writing code for AEM tools like Adobe 6.0, WCM, ECM and EDAM applications. Responsible for tracking, managing, and providing timely resolution for all the Tier 2 and Tier 3 AEM incidents impacting online websites. Continually built App. Dynamics dashboard to monitor the backend performance and create proactive alerts and automated incidents to resolve issues before systems are impacted. Instrument ELK monitoring to perform live log monitoring. An... more details
Senior Software Engineer – ESRE Content Management
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Enterprise Support & Reliability Engineering (ESRE) Team
You will be part of the Enterprise Support and Reliability Engineering – Content Management group and your primary focus will be on the resilience, operability, stability, and scalability of the Williams-Sonoma family of brands’ Content management tools and to ensure that these tools are 100% availability and stability for our business users. You will collaborate with a full-stack team of peers to monitor, detect, and investigate site behaviors, correct and enhance code already in production, deliver features, and facilitate more efficient software business process.
Overview of the Senior Software Engineer, ESRE – Content management systems
As a Senior Site Reliability Engineer at Williams-Sonoma you will support Adobe Experience Manager (WCM, AES, ECM, EDAM) production operations on the AEM Support team as an engineer who solves problems at root cause. You already enjoy solving problems with code, which is why you’re a balanced engineer, at home both in application code written by others, as well as designing your own app from scratch. Your documentation and communication skills are above par, and you have prior experience working in a production support capacity as a full-stack, Site Reliability, Production Operations, similar Engineer.
Responsibilities
- Strong troubleshooting and hands-on experience in writing code for AEM tools like Adobe 6.0, WCM, ECM and EDAM applications.
- Responsible for tracking, managing, and providing timely resolution for all the Tier2 and Tier3 AEM incidents impacting online websites.
- Continually built AppDynamics dashboard to monitor the backend performance and create proactive alerts and automated incidents to resolve issues before systems are impacted.
- Instrument ELK monitoring to perform live log monitoring. Analyze issue trends in ELK, configure alerts and create automated incidents and resolve issues before users are impacted.
- Support business critical production releases by reviewing Operational guides, Production Playbooks and Deployment instructions and provide constructive feedback to Engineering partners.
- Support business critical domains like WCM, AES, Oracle databases and critical third-party integrations.
- History of identifying and designing automation solution to eliminate toil.
- Collaborate with internal and external partners for any issue in the provided software and tools and see through the complete resolution of the incidents.
- Built a comprehensive knowledge management portal and SOPs in confluence for Tier1 troubleshooting.
- Be a team player with integrity, passion, initiative, and leadership ability to motivate others
- Be proficient at working across the organization and interact/influence/negotiate effectively at all levels, peers, and management
- Be organized, thorough, and extremely detail oriented, taking ownership/responsibility of overall work quality
- Bring new ideas that stretch our bounds and move the team to the next level
- Drive continual improvement and positive change with your scalable solutions
- Collaborate with engineers to build solutions that satisfy both infrastructure and application teams
- Train up your own skills and mentor other team members
- Communicate strategies, project feasibility and timelines to internal Business and Project Stakeholders
- Provide insightful data to guide decision making and offer proactive solutions
Criteria
- You have a BS or MS in Computer Sciences, Engineering, or related field
- Deep knowledge in eCommerce systems and Content management pipelines.
- Strong knowledge on AEM tools like Adobe 6.0+, WCM, ECM and EDAM applications.
- 5+ years of experience with CQ5, WCM, ECM and EDAM applications.
- 5+ years writing SQL queries for production purposes
- 5+ years of experience supporting production services
- Strong troubleshooting skills utilizing log analysis, application performance management (APM), real user monitoring (RUM), developer tools, and localhost testing
- You feel comfortable providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets
- You provide exemplary practice of documenting findings, providing evidence
- You demonstrate a history of identifying and designing automation to eliminate repetitive tasks
- You have strong organizational skillset and ability to track multiple issues to resolution
- You have experience writing standard operating procedures
- You’ve supported production operations issue management and response
- You can collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions
- You’re able to lead a technical team of peers toward issue resolution
- You bring experience utilizing issue/workflow ticket tracking systems
- You have history of acting as a subject matter expert and training peers and stakeholders
We believe in People First
- We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial, and emotional health
Your Journey in Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops and learning programs
- Speaker series
We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
Your Journey in Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops and learning programs
- Speaker series
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $120,000 - $150,000 annually Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
