Job Abstract

Quality Control Support ensures that products manufactured by their vendors meet industry standards and the standards of Bob’s Discount Furniture’s Compliance Manual. Their goal is to assure that products can withstand regular use and that products work as intended.

Job Responsibilities

• Serve as front line quality control support by periodically monitoring returned merchandise to determine root cause of defect (handling, manufacture, and packaging)
• Recognize problems or issues in a timely manner with either equipment, materials, process or personnel, and report information
• Receive and review shipments of sample and production merchandise
• Understand business process management and business requirements of Quality Control and Parts and Merchandising to enhance all business functions including Customer Service, Delivery, and all aspects of Distribution
• Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits; investigate customer complaints; collaborate with other members of management to develop new product and engineering designs, and manufacturing and training methods
• Travel to multiple locations to ensure business requirements are met

Required Qualifications

• High School Diploma or equivalent
• Ability to communicate effectively and utilize communication tools appropriately
• Strong analytical and problem solving skills
• Ability to effectively manage one’s own time especially with respect to project deadlines
• Capable of identifying root cause and execute process improvement solutions

Preferred Qualifications

• Proven successful track record of outstanding customer service abilities
• Proven successful track record of self-management and multi-tasking

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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