Every task should focus on building valuable partnerships with customers, carriers and peers through proactive communication. Customer Service Representatives are expected to demonstrate customer advocacy by offering solutions, solving problems and managing assigned accounts. Complete data-entry and build loads for a dedicated and high growth sales account Fulfill requests by accurately updating shipment statuses in Echo’s internal system as well communicating updates to the appropriate party Co... more details
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
As part of the Customer Service department, you will be responsible for ensuring that Echo’s customers and partners are provided with theworld classcustomer service we are known for. Your main responsibility will be to?assist?a Customer Sales Representative (or a team of Customer Sales Reps) with theirday to dayoperations management. Major responsibilities of this position include, handling inbound calls, working with vendors to obtain information and documents, data entry, problem-solving and building relationships with internal and external customers.?The ideal candidate will take initiativeto continuously improvethe performance and efficiency of themselves and the sales team. ?
Responsibilities:
Every task should focus on building valuable partnerships with customers, carriers and peers through proactive communication. Customer Service Representativesare expectedto demonstrate customer advocacy by offering solutions, solving problems and managing assigned accounts.?
Complete data-entry and build loads for a dedicated and high growth sales account
Fulfill requests by accurately updating shipment statuses in Echo’s internal system as well communicating updates to the appropriate party
Contact partner carriers for time sensitive information and properly update Echo’s internal system
Assist customer with shipment tracking when time permits
Monitor the team email queue fulfill requests promptly, utilizing excellent professional communication skills
Resolve issues with relevantdecision makingskills and communicate proactively to the client to ensure any problems are resolved quickly
Add value to the department by maintaining a strong work ethic, positive attitude and commitment to delivering world class customer service
Build and maintain productive relationships with the client and shipping facilities
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Qualifications:
Team player attitude, both within the department as well as partnering with Echo employees across the organization
Strong multitasking skills
An eagerness to expand knowledge of Echo and the transportation industry
Receptive to new ideas and opportunities
Comfortable working with new technology software, competent in Microsoft Office products (Word, Excel, Outlook) and internet navigation
Medical, Dental, Vision, Disability, Life Insurance, and 401K
Advancement Potential
Fun and energetic work environment
Volunteer opportunities
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
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