Job Abstract

Hours

Shift Start Time:

Shift End Time:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.? The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

What You Will Do

The Sr. Systems Analyst role within IT is responsible for EPIC systems analysis, consulting with users and stakeholders to determine software and system functional specifications. This role focuses on application support on the Core Patient Portal team, supporting a custom mobile application built over the Epic MyChart foundation, Epic Video Client (telehealth), Bedside, Welcome, Hello World, and Cheers. This role is responsible for enhancement, design, build, and implementing more complex changes and resolving more complex issues in partnership with in-house developers. Possess expertise in application functional use and design, APIs, documentation, analysis, system modification and testing. Brings competency to application and administration duties required to support Sharp's environment in a highly available manner. Promotes the effective and efficient use of computing resources and facilitates client workflows. Will manage IT project initiatives, provide planning activities, and act as a mentor to peers. Exercises discretion with independent thought and judgment. Ability to work independently and meet deadlines. 

Required Qualifications

• 5 Years relevant experience.
• Leadership experience.

Preferred Qualifications

• 5 Years healthcare or related subject matter experience.
• 3 Years system analyst role.
• Project Management experience.
• Six Sigma Yellow Belt Certification - Various-No accreditation board -PREFERRED

Other Qualification Requirements

• Professional Certifications (2 preferred): Certifications that portray advanced level of proficiency relevant to the job responsibilities.

Essential Functions

• Communication
  
  Communication competency statement: Ensures effective communication with stakeholders.
  
  Draws from experience and knowledge of established processes to identify key stakeholders who are internal and external to IS. Includes various stakeholder roles, for example, process owner, approver, resource, team member, or interested party.
  Portrays effective written and oral communication tools and techniques that are appropriate for the message and the audience. For each stakeholder, the goal is that they receive the communication they want and that it is delivered when and how they want to receive it.
  Develops and achieves consensus on communication plans.
  Leads evaluation of communication plans and refines processes for improvement.
  Works closely with the Analysts, and IT help desk to provide education and otherwise facilitate the resolution of problems.
  Leads complex interactions with key vendors and drives to resolution.
  Collaborates with client leadership, providing senior expertise on projects and enhancements.
  Proactively communicates completion dates. Ensures adequate communication of project related issues.
  Utilizes Knowledge, Research and Experience in sharing ideas and information with others that align with and compliment Sharp's Vision, Mission, and Values.
• Leadership
  Leadership competency statement: Exercises leadership role with staff and clients to promote customer satisfaction and staff development.
  Exercises discretion with independent thought and judgment.
  Ability to work independently and meet deadlines.
  Demonstrates content expertise regarding applications and business operations.
  Manages client expectations and priorities through effective communication and interaction.
  Resolves conflicts between client expectations and department priorities.
  Proposes and implements creative solutions to problems.
  Facilitates interactions with clients to ensure understanding, agreement and attainment of project goals.
  Trains new IT staff in system functions and operations in order to maximize user effectiveness and utilization of systems.
  Mentors team members.
• Problem analysis and resolution
  Problem solving and analysis competency statement: Utilizes effective and creative problem solving techniques within the Information Technology accepted framework to develop quality services and resolve complex problems.
  Analyzes and implements effective client workflow.
  Demonstrates sound knowledge of business, strategic, and IT strategies, translates business requirements into system solutions that meet project requirements.
  Performs problem analysis using sound judgment, initiative, and discretion.
  Analyzes user needs/requirements through: on-site visits; review of department policies/procedures; and review of system capabilities; ensuring attainment of optimal functionality; and user satisfaction.
  Identifies root cause and determines viable solutions.
  Identifies and communicates options and proposed solutions.
  Develops a comprehensive analysis of pros/cons and implications of proposed solutions.
  Demonstrates strategic and forward thinking by conducting thorough analyses of proposed solution's impact to other applications.
  Seeks out required data for problem analysis and resolution.
  Uses effective interviewing skills to elicit client requirements.
  Responds to requests in a manner and timeframe consistent with the department guidelines, including ticket transfer procedures, if transferring is appropriate.
  Uses application specific tools to monitor system health as needed.
  Will receive remedial issues from other analysts when senior level skills are required for problem resolution.
• Project management
  Project management methodology competency statement: Demonstrates consistent and effective application of Project Management techniques.
  Analyzes department and client needs to develop a workable training plan.
  Determines an accurate scope, definition, and charter for the project.
  Ensures execution of training plan.
  Determines and plans for appropriate project task support and task communication.
  Manages small to medium projects and insures completion within target dates as agreed to with affected parties.
  Leads and/or contributes to risk identification and mitigation efforts.
  Develops, contributes and maintains project plans.
  Communicates project scope, deliverables, plans, issues and post project reports.
  Negotiates to obtain consensus and approval on required changes.
  Follows approved project management standards.
  Monitors and reports progress of implementation.
• System configuration and testing
  System configuration, change management, and testing competency statement: Demonstrates advanced skill set for the Application Support, Enhancement, Design, Build and Implementation for complex changes.
  Ensures the appropriate use of test environments.
  Develops and executes plans for application functional use and design, development, documentation, analysis, modification and testing.
  Consistently maintains software changes across the production and test environments according to IS policy.
  Keeps all environments synchronized.
  Develops test scripts that include standard functionality, client workflow, tables/dictionaries, screen design, system options and rules.
  Does not cause production delays due to negligence or failure to follow established procedures.
  Mentors staff regarding change management procedures.
  Follows scheduled and unscheduled Downtime Processes, disaster recovery procedures.
  Demonstrates knowledge of and adherence to Sharp Security policies.
  Awareness of vendor SLAs. response time, resolution time and escalation time and intervenes as requested by management on vendor issues.
  Awareness of vendor contract clauses and intervenes as requested by management on contractual issues.
  Develops system documentation for on-call and other operational requirements.
  Proactively maintains system architecture as needed.
  Completes peer review process per change management guidelines.
  Creates Test Strategy documents to describe the testing approach for large and complex projects.
  Develops User Acceptance Testing plans and works with team members to ensure the plans are followed.

Knowledge, Skills, and Abilities

• Must have strong leadership skills and experience.
• Knowledge of clinical and business operations in a healthcare environment.
• Knowledge of hospital and clinic culture, regulatory requirements (e.g., JCAHO), and health care requirements as it relates to information security and privacy (e.g., HIPAA).
• Proficiency in the applications supported by the department, Microsoft Office Suite, MS Project, and Project Web App.
• Must be able to calmly and professionally respond to frequent deadlines for reports and related tasks, and to prepare work and presentations on short notice.
• Use telephone frequently; must be able to hear and speak clearly by telephone.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class