Job Abstract

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

***This is a hybrid role with an in-office requirement of at least two days a week and can be filled in New Orleans, LA or The Woodlands, TX. ***

***This role will be filled as a Product Designer or Product Designer Sr depending on qualifications and experience of the candidate***

JOB SUMMARY/PURPOSE

Entergy's Artificial Intelligence team is searching for a highly skilled, passionate, thoughtful designer to join our team to help design AI products that have real business impact to the company, enabling Entergy to become the premier utility. The Product Designer role is a fantastic opportunity for you to design digital AI solutions by leveraging human-centered design principles. Weave iconography, typography, color, space, and texture together in helping our customers use our products. Use change management concepts to facilitate the integration of new technologies into business processes, re-imagine user roles and journeys, and build excitement in the adoption of AI products developed by our teams. Our team values not only innovators and system thinkers but also team members that can communicate and influence our organization’s design maturity, while delivering better products and services to our customers.

You will rely on human-centric design principles to produce high-quality end-to-end designs across many platforms and customer bases. You will collaborate with fellow product team members including product managers, data engineers, data scientists, and product owners to define and refine our design language, while creating innovative products and services to our customers’ delight.

We are building a team that seeks to understand our customers by learning everything we can about their behaviors, attitudes, and emotions to help define the products and experiences we create.

The product designer will not only design the user experience and interfaces of AI products within the AI department’s portfolio, but also build a design playbook to be adopted/ applied by AI product teams. User experience is at the foundation of how we create inclusive, innovative, and thoughtful products that our customers will love. Serve as an experienced member of our analytics team, focusing on UX research, interaction, and visual design. You must understand the role of UX, visual design, prototyping, branding, communication, and team facilitation to create and execute a design strategy. You can clearly articulate the differences between information architecture, interaction design, usability, and user research. A clear design process is something you’ve crafted and relied on as a playbook to address the unique challenges and opportunities of every type of project.

JOB DUTIES/RESPONSIBILITIES

UX Craft & Visual Design

• UX research & discovery
• Experience research, empathy mapping, ethnography, journey mapping
• Design strategy
• Information Architecture
• Wire-framing • Prototyping
• Story Telling
• User experience
• Interaction design and usability testing
• User interviews
• Design documentation and QA
• Strong understanding of material design library and best principles
• Setting up and managing design systems
• Creating industry leading UI for mobile fist web applications
• Staying on the top on all the latest design best practices and trends

Product Thinking

• Design experiences for successful product outcomes
• Engage and collaborate on product strategy.
• Design end-to-end solutions

Change Management

• Develop plans to facilitate AI technology adoption.
• Collaborate with project leaders to identify and address potential areas of resistance to change.
• Identify potential risks and challenges associated with new product development and incorporate mitigation plans in overall design.
• Establish feedback mechanisms to gather user and stakeholder feedback. Incorporate feedback data to identify improvement opportunities to ensure successful product adoption.

Stakeholder Engagement

• Engage with project teams, business leaders, product users, and other stakeholders to understand requirements and concerns.
• Build and maintain relationships with key stakeholders to understand their needs and ensure ongoing support for projects.
• Incorporate strategy of integration of new products into existing business processes through design.

Communication

• Clarify your design process and when it fits within your team’s roadmap and goals.
• Communicate design decisions and strategies.
• Consistent communication with team members and stakeholders on the progress of design and product
• Communicate design’s role and value for Entergy’s customers and stakeholders.
• Contribute to the development and delivery of project-specific user training.

Facilitation

• Facilitate design, brand, and product strategy sprint workshops.
• Influence and collaborate with team members on executing successful outcomes.
• Coordinate users’ inclusion through various methods e.g., rapid feedback, listening sessions, and usability testing.
• Be able to deliver in a rapid, agile manner.

MINIMUM REQUIREMENTS

Minimum education required of the position.

Bachelor's degree required, master’s degree a plus.

Minimum experience required of the position.

• Product Designer: 5+ years of professional experience with a mix of product design and/or change management.
• Product Designer, Sr: 7+ years of experience with a mix of product design and/or change management. A background with product prototyping and testing, future visioning and strategy development strongly preferred. Exposure/ experience designing analytics assets - advanced models and reporting visualization tools (Qlik, Power BI and Tableau)

Minimum knowledge, skills and abilities required of the position.

Familiarity with industry design and prototyping tools (Sketch, Figma, XD, and Web flow)

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.